Job Description

About The Role
Teams- D2C Health
Vacancy Location- Stockport
Shift Pattern- Monday-Friday: 8am-8pm; 2 Saturdays a month: 10am-2pm (35 hours) - Hybrid Working
Top 3 skills needed for this role:

• Sales & Persuasion Skills- Skilled in handling objections and guiding customers toward informed decisions.
• Active Listening & Customer Needs Analysis- Strong ability to listen carefully and understand individual customer needs
• Communication & Rapport Building- Representing Vitality's brand and wellness-focused mission with enthusiasm

What this role is about
As a Healthcare Sales Advisor, you will manage your own sales pipeline of customers, and provide them with advice on the Vitality proposition. The first step is to listen carefully and find out exactly what the customer needs. Then, you'll present the most suitable cover, making sure they've got all the information they require before making the sale.
Sales experience and/or contact centre sales is required. As for the rest, we're interested in your people skills: communication and sales skills.
Key actions:

• Manage and maintain a personal pipeline of leads and prospects.
• Follow up on enquiries, nurture leads, and convert them into sales.
• Clearly explain Vitality's unique health insurance offerings and benefits.
• Tailor recommendations to match the customer's needs and circumstances.
• Ensure customers are fully informed before making a purchasing decision.
• Adhere to FCA regulations and internal compliance standards.

• Work closely with team members and managers to share best practices.
• Participate in training and development to enhance product knowledge and sales techniques.

• Highlight the added value of Vitality's wellness rewards (e.g., gym discounts, fitness devices, healthy meals).
• Encourage customers to engage with the health-enhancing aspects of their policy.
• Represent Vitality's mission to make people healthier and protect their lives.

About Us
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We're the UK insurer and investment provider that rewards people for positive lifestyle choices - a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we're out to make the world a healthier, happier place. This applies as much to our people as it does to our members.
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.
If you have any questions, please contact: .

Skills Required