Job Description

About us

We are a family owned Christmas Event and our goal is to offer a Christmas experience with lots of fun, to old and young alike. Windsor on ice offers a great value day out for all the family, come rain or shine. Open to the public from Friday 14th November 2023 until 4th January 2025. We bring fun on the ice for all, all under cover with a main rink and a smaller children's rink, where all levels of skaters from beginners to experienced are welcome.

Our work environment includes:

Growth opportunities Casual work attire On-the-job training Flexible working hours Lively atmosphere Safe work environment
1. RESPONSIBLE TO: Operations Manager, Duty Manager, Ice Team Leader.

2. ROLE OVERVIEW An Ice Marshalls key responsibility is the safety of customers on and off the ice and it is their role to monitor the ice for any health and safety issues that may affect the operation of the ice or the safety of staff and customers. Ice marshalls are the first point of contact for customers and will need strong communication and social skills.

3. SPECIFICALLY Principal Responsibilities

Monitor ice for any maintenance issues and report to management immediately.

Monitor barrier boards report to maintenance and/or management immediately.

Ensure ice users are respecting the rink rules and skate safely and in an anti clockwise direction.

To clear the ice on time for resurfaces and at the end of public skating sessions.

To notify management/supervisors of any first aids, injuries, accidents on or around the ice.

Collect skating aids from customers once rental time has lapsed.

To prepare and supervise activity areas, to include the safe setting up of coned off areas for lessons.

To monitor and help maintain a safe and comfortable Ice rink environment.

Assist customers with enquiries in a friendly and effective manner, proactively developing and maintaining high standards of customer care.

Resolving customers' problems, including situations where there is disagreement over other customer's actions or behaviour.

Working as part of a team to ensure the smooth operation of the facility.

Understanding of Standard Operating Procedures and Emergency Action Plans.

Accurately filling in forms or reports relating to their normal duties.

Taking occasional responsibility for the training and development of new members of the ice attendant team.

Meeting the training and development requirements of the job role.

Working within the job role description, recognising the standards and professional limitations that this describes and referring to appropriate members of staff for guidance and support.

To administer first Aid as and when required.

To act in accordance with, and actively promote, Windsor on Ice policies and standards at all times.

To undertake any other duties necessary.

BELIEVE

Demonstrates self-belief

Shows integrity

Committed to service.

Continuously developing

Results driven

Positive 'can-do' attitude

Makes a difference

ENGAGE

Team player

Great communicator

Leads and inspires others

Cares about the local community.

The Job demands the following blend of knowledge, skills, experience and behaviour (all are essential and will be assessed by Application Form and / or Interview / Assessment)

Skills

The ability to deal with customers and their queries and concerns with tact and sensitivity.

The ability to work as part of a team.

The ability to deliver high quality service with minimal supervision.

The ability and skill level required to steward/ Marshall safely and effectively.
Knowledge

Good understanding of the characteristics and qualities that customers want from an Christmas ice rink.

Knowledge of Health and Safety legislation and other legislation in relation to Ice operations.

Understanding of Standard Operating Procedures and Emergency Action Plans.

Experience

Experience of achieving results and making a difference to customers.

Experienced and competent skater.

Behaviours

A dynamic individual with a 'can do' approach and attitude.

An appreciation of, and commitment to, the distinctive culture and philosophy of the organisation.

Demonstrates trust, openness and respect in dealing with people.

Flexible approach to tasks and workload.

Friendly and engaging with customers.

Able to work unsocial hours, evenings and weekends

Ability to work flexible shift patterns eg. morning shifts, afternoon shifts and weekends. Christmas holidays/ peak times.

Job Types: Full-time, Part-time

Pay: 10.00-12.21 per hour

Expected hours: 24 - 40 per week

Benefits:

Company events Company pension
Ability to commute/relocate:

Windsor, SL4 3HY: reliably commute or plan to relocate before starting work (preferred)
Experience:

ice skating: 2 years (required)
Work Location: In person

Application deadline: 01/10/2025
Expected start date: 10/11/2025