Job Description

About the company:

Citywire provides news, information and insight for professional advisers and investors around the world.

They publish their own news, analysis and unique fund manager performance information that helps professional investors such as financial advisers, wealth managers and fund selectors make the best decisions about where to place their clients' money.

They are totally independent and passionate about what they do. They won't compromise in our quest to provide investors with the best and most accurate news, insight and data. The aim is always to help people Make Better Investments(TM).

Set up in 1999, they now have more than 200 employees in London, New York, Milan, Munich and Singapore.

They cover - and connect - all sides of the $100 trillion global asset management industry - through their news, events and insights.

At Citywire, they uphold a culture rooted in honesty, integrity, and fairness, where every voice is valued and heard. Their culture promotes constructive dialogue and collaboration on a global scale.

Join the team at the Heart of Wealth.

About the role:

They're looking for a proactive and enthusiastic IT Apprentice to join Desktop Support Team. This is a fantastic opportunity for someone with a genuine interest in IT, who's eager to develop their technical skills in a supportive, international business.

You'll be the first point of contact for our employees when it comes to IT issues - helping to keep their systems running smoothly and our teams connected.

Main Responsibilities:

Diagnosing and resolving hardware and software issues quickly and efficiently, ensuring employees can stay productive Communicating clearly with users to understand their issues, manage expectations, and provide timely updates with a professional, approachable manner Making sure new starters have everything they need from day one and that departing employees' access is securely and properly managed. Supporting the implementation of security controls and helping safeguard our systems and data Assisting with the setup, maintenance, and decommissioning of laptops and mobile devices, as well as keeping accurate records of IT assets and stock Working closely with senior engineers to expand your knowledge of our systems and develop your technical expertise

Skills:

Passion for technology: A genuine interest in IT systems and a desire to learn and grow within a supportive tech team Eagerness to learn: You'll be excited to develop new skills and take on challenges in a hands-on environment Problem-solving: A logical approach to troubleshooting and the ability to think on your feet when faced with new challenges Strong communication skills: Clear, calm, and proactive when supporting colleagues at all levels of the business Adaptability: Comfortable working in a hybrid environment and able to travel to our London HQ when required

Entry Requirements:

You'll need to attend an online interview with our Talent Team and pass initial assessments in maths and English once you have completed your registration. You will need to be within a commutable distance to the office location listed.

Additional Benefits include:

Access to LDN's Apprentice Community LDN Personal Development Opportunities LDN Social Events LDN Apprentice of the Month Prizes Excellent Career Progression Access to Student Discount
Job Types: Full-time, Apprenticeship

Pay: 25,000.00 per year

Ability to commute/relocate:

Windsor SL4 1EG: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (preferred)
Work Location: In person

Reference ID: CITYWIRE3
Expected start date: 30/01/2026