Job Description

Force
South Wales Police
Role Type
Police Staff
Business Area
Information & Communication Technologies
Department
K Digital Data and Technology
Location
HQ, Bridgend
Grade
PO5
Salary
51,294.00 - 54,879.00
Part/Full Time
Full Time
Hours per Week
37
Type of Contract
Permanent
Level of Welsh language ability required?
2
Shortlisting Date
22 September 2025
Interview Date
29 September 2025
Closing Date
15/09/2025, 15:00


Job Advert Description

ICT INFRASTRUCTURE MANAGER

Location:

South Wales Police Headquarters, Bridgend, Wales

Permanent

Salary

51,294.00 - 54,879.00 p/a

Are you looking for your next career step? Do you want to be a part of an Innovative Organisation?

About Us:

South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!

The role

We are seeking a highly skilled and motivated ICT Infrastructure Manager to lead a large and diverse team of highly experienced technical specialists as they develop, implement, and maintain South Wales Police's technical infrastructure.


As an ICT Infrastructure Manager, you will form part of an extended ICT senior management team and play a crucial role in both designing and developing the ICT infrastructure needed for now and the future, ensuring the smooth functioning of our ICT infrastructure on a day-to-day basis. The technical infrastructure is comprised of both on-premise and cloud-based services, which host a range of systems critical to the function of our organisation as well as other emergency services and external partners. Your primary role will be to manage our team of technical specialists. This will involve scoping architectural designs and implementations, agreeing work scheduling, investigating and resolving any infrastructural issues and managing the lifecycle management of configuration items.

Responsibilities:

Manage the day-to-day infrastructure operations including servers, network, security and cloud services. Lead infrastructure projects including upgrades, migrations and system implementations. Develop and maintain security protocols and procedures for infrastructure systems. Oversee disaster recovery and business continuity planning. Provide technical guidance to the infrastructure team and other teams within ICT. Executing the strategic vision for our infrastructure, ensuring that it is secure, reliable and efficient. To provide specialist advice and guidance on a range of complex and/or escalated technical issues.

Requirements:

Possess any of the following: + A bachelor's degree in an ICT related subject
+ An ICT related qualification
+ Demonstratable equivalent skills or experience
Proven experience of managing a team of technical specialists. Be able to demonstrate substantial experience of working with, and leading technological change at an infrastructure level. Proven experience of managing day-to-day ICT operations. Skilled in system integration as well as a sound knowledge of major ICT platforms Experience in leading infrastructure projects Strong analytical and problem-solving skills

Where you'll fit in:

The ICT Infrastructure Manager sits within the Technical Delivery section and reports to the ICT Technical Delivery Manager.


Our Information and Communications Technology Department (ICT) has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. ICT are also responsible for IT Security management, Service Management, Business Support and Project Management that maintain and continuously improve critical services, software, platforms, and hardware required throughout the full IT lifecycle. This underpins the delivery of secure and timely 24/7 operations for approximately 10,000 users across 100 geographical locations supporting over 20,000 computers including multiple datacentres together with the underlying network, physical and virtual (including cloud services) IT infrastructure.

Benefits Include:

Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 years after 5 years employment. Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme. Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being.

Diversity, Equality & Inclusion

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.


South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.


We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation.


Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested.


The successful Candidate must be willing to undergo vetting to MV/SC Vetting.


Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis


For more information about the role please contact Ben.Lawless@south-wales.police.uk

Note

: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process.