Job Description

ICT Process Improvement Analyst (Value Stream Analyst)

Based

: Hybrid working - initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home.

Hours:

35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager.

Salary:

43,001 - 47,7779 per annum (ICT RFJ 7)

The role

We are looking for a ICT Process Improvement Analyst who will drive operational excellence within our social housing services. In this role, you will analyse and optimise business processes to ensure efficient, cost-effective, and tenant-focused service delivery. Working closely with teams across the organisation to streamline workflows, integrate digital solutions, and support the continuous improvement of our housing operations.


You will be conducting in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support, and recommending and designing process enhancements that streamline operations, reduce costs, and improve service quality.


Working with external partners, contractors, and regulatory bodies to ensure process improvements meet compliance and customer expectations, you will analyse performance metrics (e.g., tenant satisfaction, repair times, rent arrears) to measure the effectiveness of current processes and proposed changes. The ICT Process Improvement Analyst will assist in the planning and execution of process improvement projects, ensuring they are delivered on time and within budget, and ensure all process changes comply with UK social housing regulations, data protection laws, and health and safety standards.

About you

The successful candidate will have proven experience in business process analysis, ideally within social housing, local government, or a similar public service environment with professional certifications such as Lean Six Sigma Green/Black Belt and Agile.


We are looking for someone with the ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements.


You will be skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve them and have the ability to build relationships with a wide range of stakeholders, both internal and external, at various levels of the organisation.

About us

emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.


Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values

Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our generous package includes:

Competitive salary Contributory pension scheme Health cash plan - BHSF 39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time) Flexible working A wide range of training and development opportunities (we are an Investors in People accredited organisation)

Qualifications

Educated to A level. Degree or equivalent is desirable.


Professional certifications such as Lean Six Sigma Green/Black Belt and Agile are essential for the role

.

For further information about the role, please see attached and Person Specification.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.

We ask all candidates to evidence their right to work status during the recruitment process. Please click

here

for a list of Sponsor Licence holders in the UK and information on the

types of roles

that are eligible for sponsorship.

emh is one of the largest providers of affordable homes and care & support services in the East Midlands.


We have more than 20,000 properties in more than 40 local authority areas across the region, and we provide care and support to hundreds more customers.

Our group includes:

emh Homes:

providing affordable homes for rent and ownership across the region

emh Care & Support:

providing care and support services to a wide range of customers, from people with disabilities to victims of domestic abuse

Midlands Rural Housing:

a specialist rural housing services and expertise *

emh Sharpes:

Landscaping & Gardening