Job Description

Are you a tech-savvy professional with a passion for procurement and IT support? The Christie NHS Foundation Trust is seeking a Senior IT Procurement Technician to manage end-to-end hardware and software procurement, support technical diagnostics, and contribute to build automation and equipment preparation.



This role blends technical expertise with excellent customer service and business awareness. You'll be a key player in ensuring smooth IT operations across the Trust, responding to service requests, managing stock, and supporting remote and on-site deployments.



This role is highly visible, and requires a combination of technical ability, customer care skills, and business awareness.



The post holder will work on their own initiative but will take advice and guidance from the IT Asset and Procurement Manager, Lead Desktop Support Engineer or the IT Service Delivery Manager if required.



You will be expected to develop close working relationships with all members of the Digital Services team.



As a Senior IT Procurement Technician , you will play a vital role in ensuring the smooth delivery and support of IT services across The Christie NHS Foundation Trust. Your responsibilities will include:



Procurement & Deployment



Manage end-to-end procurement of IT hardware and software, ensuring timely and accurate fulfilment of requests.

Deliver and deploy IT equipment to remote sites, peripheral clinics, and satellite locations.

Prepare and image devices using Microsoft SCCM and Intune, ensuring security and asset tagging is completed before deployment.

Maintain adequate stock levels and oversee replenishment processes, including ordering stock when required.



Technical Support & Diagnostics



Respond to service desk tickets and customer requests, providing expert advice on IT hardware and peripherals.

Diagnose and resolve hardware issues, escalating complex problems to relevant teams or third-party support providers.

Monitor devices for failed updates and ensure prompt resolution.

Liaise with the End User Compute team to escalate build-related issues and assist with corporate image changes.



Asset & Incident Management



Maintain and update the IT asset database, correcting discrepancies and ensuring accurate records.

Ensure proper disposal and recycling of IT hardware in line with Trust policies.

Record and update resolution details in the ITSM tool, supporting performance reporting and analytics.



The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.



We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.



We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.



DUTIES AND RESPONSIBILITIES



To respond and resolve requests assigned from the customers and Service Desk, ensuring a smooth procurement process for both hardware and software requests.



Provide and deliver hardware / software for remote sites e.g., peripheral clinics and Trust satellite sites.



Delivery an excellent quality, staff-focused service.



Provide advice and expertise on all aspects of IT hardware and peripherals used within the trust.



Liaise with relevant third-party maintenance/support providers, recording and escalating any hardware/software issues as required.



Deploy all requests for hardware, software and peripherals throughout the trust, ensuring these are deployed in line with Digital SLA's.



To prepare and image devices using Microsoft SCCM and or Microsoft Intune ready for deployment, including security and asset making of devices.



To maintain and update the Asset database and correct any discrepancies.



To ensure adequate stock levels are maintained and stock replenishment is fulfilled.



To ensure all refuge and waste disposal is carried out where required.



To ensure all aspects of Hardware Recycling / Disposal is correctly undertaken. [HT1]



Liaise with our End User Compute team to ensure that any build related issues are escalated to them.



To assist with new or changes to the trusts corporate build image.



Proactively monitor for any devices that have failed updates to ensure these are logged and resolved as soon as possible.



Update the Service Desk Management System (ITSM Tool) to support the provision of performance statistics.



Be proactive in the approach to problem management by identifying multiple instances of incidents, researching possible resolutions and in some cases undertake root cause analysis.



Update and record resolution details in the Service Desk Management software, ensuring that the relevant resolution category and outcome are completed.



Assign unresolved incidents to the appropriate specialist IT Team/person.



Communicate with the end user informing them on progress and providing where possible and estimated resolution/delivery time.



Escalate any major incidents to the IT Service Delivery Manager or Head of Digital Operations and contribute to major incident reviews where appropriate.



Manage own workload with minimum supervision.



Contribute to policies, procedures, and protocols for own work area.



Work autonomously but within departmental procedures.



Create and maintain technical procedures and training documentation for use by members of the team.



Establish and maintain positive working relationships within the Digital Services department, key stakeholders, and all Trust departments.



Participate in personal objective setting and reviews that are in line with strategic objectives.



Attend all mandatory training sessions as required by the Trust.



GENERAL DUTIES



Physical effort



There is a frequent requirement to exert intense physical effort for several short periods during a shift.



Mental effort



There is a frequent requirement for prolonged concentration.



Emotional effort



Exposure to distressing or emotional circumstances is rare.



[HT1] @HOLLANDS, Dan (THE CHRISTIE NHS FOUNDATION TRUST) - can this also cover ordering stock?



Customer Service & Communication



Deliver a high-quality, staff-focused service, keeping end users informed



of progress and expected resolution times.

Communicate technical issues in a clear, non-technical manner to staff at all levels.

Establish and maintain positive working relationships across the Digital Services department and wider Trust.



Documentation & Continuous Improvement



Create and maintain technical procedures and training documentation for team use.

Contribute to departmental policies, procedures, and protocols.

Participate in IT projects and service improvement initiatives.



Attend mandatory training and engage in personal development aligned with Trust objectives.