Job Description

Devon and Somerset Fire and Rescue Service

?are looking for an

ICT Service Delivery Apprentice

to join our ICT Service Desk team, working within our Digital, Data and Technology (DDaT) department. You'll join us on a

24-month fixed term contract

working

37 hours per week

, in return you will receive a competitive salary starting at

26,824.00

(gross) per annum.

Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.?

Do not just take our word for it, here is what the team has to say;

"The DDaT team is a hub of innovation, turning challenges into opportunity and fostering a creative, supportive environment. There are lots of benefits on offer alongside competitive pay and offering a flexible work-life balance so you can thrive both personally and professionally." -

DDaT Business Relationship Manager

We are looking for an enthusiastic individual who can offer excellent customer service and ICT support to employees to join our ICT team. A sound knowledge of IT is necessary, as is an eagerness to take your technology skills to the next level. Primarily based on the ICT Service Desk, you will also have the opportunity to work across three other teams within ICT Service Delivery.

The Service Delivery function of the ICT Department includes the Service Desk, Second Line, Hardware and Software Development support. The department supports 2000+ employees, 800+ Windows PCs and 150+ servers in a virtualised environment.

The IT Services that are supported include Comms (fixed & mobile telephony, radios, alerters and pagers); Infrastructure, Networking, Data Platforms, Printing, IT & Buildings Security, Standard Business Applications (Finance, HR etc) and Specialist Business Applications (Fleet, Fire Safety and Command & Control etc).

Working as member of the Service Desk Team which acts as a first point of contact for all employees reporting IT Incidents and making requests you will be involved in the fast pace of the environment within weeks.

Whilst working with the Second-line Team you will assist the Subject Matter Experts with the installation, maintenance, configuration and development of applications and services. One day you could be configuring smart phones, another assisting with database back-ups prior to a system upgrade and the next fixing a software fault with a Mobile Data Terminal on a fire engine.

The Hardware Team will provide exposure to projects such as the desktop and laptop replacement programme, as well as various other tasks such as replacing Raspberry Pi's or carrying out battery upgrades. Working with hardware team will often require accompanied travel across the two counties that we support.

The apprenticeship is aligned to the IT Communications Technician (Advanced) course.

Applications are invited from those looking to commence the course with a local provider in December 2025.

Closing date: 2359hrs 19 November 2025

As part of the application process, you will be required to provide evidence of how you are able to meet the specific essential key competencies detailed below; please provide clear evidence against all six:

A Customer Service approach to work and the ability to develop good working relationships with computer users Have an organised approach to work Ability to work as a team player Ability to communicate effectively at all levels Flexible and adaptable to take on new challenges Ability to multitask and manage a varied workload
To help you complete this part of the application form please find attached on our careers page, the work document 'Essential Criteria for ICT Service Delivery Apprentice Application' for you to download and complete with your evidence for the above criteria. You can then upload this document where requested when completing your application.

Evidence submitted in relation to the essential criteria above will be used to shortlist any applications received.

For further information, please contact James Sweeney by email in the first instance at jsweeney@dsfire.gov.uk.

The successful candidate must, by commencement of employment, have the right to work in the UK.

Job Type: Full-time

Pay: 26,824.00 per year

Work Location: In person