Job Description

ICT Service Delivery Officer

--------------------------------

Closing date:

11/11/2025

Reference:

REQ106329


37 hours / Permanent
31,537 - 33,699 *
Penmorfa, Aberaeron
*All salary values are pro-rata.
About the role
We are looking for an enthusiastic officer, to join our ICT Support Team, to support schools and corporate staff.



The post holder will be based, and work mainly from Penmorfa, Aberaeron, as well as other county buildings as needed. The post holder will provide telephone and remote support for ICT systems, as well as supporting and coordinating IT Staff.



Previous experience of ICT support and a good understanding of networks and IT systems would be desired, however, full training and support will be provided.



The successful applicant must be polite, approachable, with good logical and creative skills, to support and develop systems. The ability to communicate effectively through the medium of Welsh and English is essential.



and Person Specification



For further information please contact Edward Land: 01970633208



Note: We reserve the right to extend the application closing date.


We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require

a

Disclosure

and Barring Service (DBS) check to assess the suitability of candidates. This

rolewill require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.


What we offer
Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
Where you'll work

Customer Contact & ICT

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:


Civil Registration: Birth, deaths and marriages. Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions. ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development. Library Services

Penmorfa

Penmorfa is our most central office, it is where our Chief Executive and Councillors are based.

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Aberaeron

Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat.