Job Description

Job Title:

ICT Service Desk Analyst / Service Delivery Technician

Location:

Charter House, parkway, Welwyn Garden City, AL8 6JL

Trust:?

NHS Hertfordshire & West Essex ICB

Job Type/Shift Patterns:

Full-time, Monday to Friday, 9am-5pm, totaling 37.5 working hours per week.

Pay Rate:?

14.53/ Hr.

JOB SUMMARY:

The IT Deployment and Support Engineer will provide exceptional customer-focused IT equipment deployment and support services across multiple sites within Hertfordshire, Bedfordshire, Luton, West Essex, and other HBLICT-supported locations. The role involves setting up, configuring, and providing basic training for hardware and software, ensuring smooth operations for customers. The position requires strong communication, problem-solving, and organizational skills, and the ability to work independently and under pressure. The engineer will be responsible for building, delivering, and installing IT equipment while offering guidance and support to customers.

RESPONSIBILITIES:

Set up and configure new laptops (BIOS settings, Windows updates, SIM cards, etc.). Build, deliver, install, and dispose of IT hardware as required. Provide basic training and guidance on hardware and software usage. Offer advice, guidance, and support on IT-related issues across multiple sites. Maintain customer-focused communication and deliver excellent customer service. Manage and maintain IT assets, including ordering equipment and supplies. Troubleshoot and resolve basic technical issues efficiently. Contribute to knowledge bases and provide solutions to enhance customer experience.

REQUIRED SKILLS/EXPERIENCE:

Experience with hardware setup and deployment, including laptops and peripherals. Proficiency in using systems like ServiceNow, Active Directory, SCCM, and Sophos. Strong understanding of Microsoft Office packages and email systems. Excellent communication and customer service skills. Ability to multitask, prioritize, and work independently under pressure.

Education:

IT-related degree or equivalent experience in a similar role. Certification in relevant IT support or deployment (e.g., CompTIA A+, Microsoft certifications) is desirable.

As a member of NHS Professionals, you have fantastic benefits:

Putting People in Places to Care - be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life. Weekly pay to give you access to your wages more quickly. First choice of shifts/placements at the Trust of your choice over agencies. Our team is always happy to help - access our support line any time. Working options to suit your lifestyle?- being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements. Training and development opportunities via the Trust and NHSP's own academy. Explore different words, keep your skills up to date whilst gaining vital experience. Being part of the NHSP Community means you'll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more.

Company Overview

NHS Professionals operates England's largest NHS staff bank, dedicated to connecting skilled healthcare professionals with flexible job opportunities across the NHS. Our mission is to enhance the work-life balance of our staff while providing essential support to healthcare services.

If you're ready to make a difference in the healthcare sector while advancing your IT career, we invite you to apply for the Service Desk Analyst position at NHS Professionals today!

Job Type: Full-time

Pay: 14.53 per hour

Expected hours: 37.5 per week

Benefits:

Company pension
Schedule:

Day shift Monday to Friday
Application question(s):

How many years of experience you have with troubleshooting BIOS setting? How soon can you start?
Work Location: In person

Reference ID: 82195