Job Description

ICT Service Desk Executive Assistant

Role:

ICT Service Desk Executive Assistant

Department:

Digital Services

Grade:

5 (28,778 - 32,097)

Responsible to:

ICT Service Desk Officer

Campus:

Belfast or Coleraine

(Permanent, Full-Time)

Job Purpose

:





The post holder is jointly responsible for the delivery of a frontline 1st level technical support service, delivery of accurate service information for our customer base and is routinely expected to meet and typically exceed their expectations. They will require a good knowledge of IT systems and business processes and have an understanding of the current computing technologies and platforms used in higher education. The post holder will work with significant autonomy and be attentive to trend analysis and user engagement associated with continual service improvement activity.

Closing Date: 2nd September 2025 at 23.30

Ulster University holds a Silver Athena SWAN award in recognition of our commitment to advancing gender equality in higher education, read more on our website https://www.ulster.ac.uk/peopleandculture/employee-benefits/equality-diversity/athena-swan.The University has a range of initiatives to support a family friendly working environment, including flexible working.




Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route.




If you have any specific queries regarding this post, please contact the named email address for the vacancy, as listed on the main current vacancies landing page.




If you have any specific queries regarding eligibility to work in the UK, our Resourcing Compliance team may be able to help: Resourcing-compliance@ulster.ac.uk





We may create a 12-month waiting list for same or similar roles within the Department / Faculty. The University reserves the right to extend the waiting list across the University if required for certain posts.

Job ID :

037707

Location :

Belfast

Close Date :

02-Sep-2025