Job Description

Contribute towards the delivery of an efficient ICT Service Desk, providing a rapid response to resolve calls where this can be achieved immediately, or re-assigning to the appropriate internal or external support group.



To provide and assist with 1 st /2 nd line user support following direction.



To be a member of the ICT Service Desk team promoting excellent customer service and recording and solving incidents at the first point of contact.



To contribute to an efficient and effective ICT Technical and systems support/operational development service, which maximises the availability and reliability of the corporate and departmental systems/ICT equipment to end-users



To assist with the installation and configuration of new PCs and to deploy these to staff, following set procedures and processes.



To ensure that the ICT equipment deployed is correctly logged and recorded on an asset database.



To support the ICT Technical Support Engineers/Technicians.



Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.



United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.



Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.



Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.



Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.



This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.



The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).



What should you do next?



Have a look at the job description, and if you like what you see, then apply today. Don't miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!