Job Description

Job Introduction

Role Name:

ICT Support Analyst

Department:

Transformation/ Technology & Digital Transformation

Contract:

FTC - 6 Months

Location:

Office (2 days office days a week)

Security Clearance:

SC

Region:

London (Hybrid)

Grade:

Lower G - EO (Office)

Salary:

31,201 - 35,100 (The SIA's policy is that for all new starters are expected to start at the bottom of the grade.)



If you would like to apply for this role, please fill out the details on our ATS Profile builder and provide a covering letter outlining why you would be an ideal candidate for this role.

About Us

The SIA is the organisation responsible for the regulation of private security. It is an independent, arm's length body (ALB) of the Home Office, reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001. The SIA's purpose Is protecting the public through effective regulation of the private security industry and working with partners to raise standards across the sector. Its regulatory remit covers the whole of the United Kingdom.



The SIA has two main duties: the compulsory licensing of individuals undertaking designated activities within the private security industry and the management of a voluntary Approved Contractor Scheme, which measures private security suppliers against independently assessed criteria.



SIA licensing covers security operatives who are in guarding, door supervision, close protection, cash and valuables in transit, and public space surveillance using CCTV, vehicle immobilisation (in Northern Ireland) and key holding. Licensing ensures that private security operatives are fit and proper persons who are properly trained and qualified to do their job.

About the Role

We're looking for 2 dynamic ICT Analysts to hit the ground running and join our team on a 6-month FTC! If you thrive in fast-paced environments, excel at problem-solving, and are passionate about delivering outstanding ICT support, this is your chance to make an impact. Be part of a dedicated team supporting staff with efficient ICT services, managing incidents, and driving key projects. With a focus on collaboration and customer service, you'll play a vital role in keeping our organisation connected and secure. Ready to jump in? Apply now and help us keep things running smoothly!

What essential skills are we looking for?

Please find the job description attached, and a list of the essential criteria listed below.

Demonstrable experience of providing ICT support to end users Experience of working in a Microsoft Active Directory environment. Experience of support of Microsoft SQL, Microsoft CRM, MS SharePoint, M365 product suite. Experience of using IS/ICT to improve the efficiency and effectiveness of an organisation. Ability to prioritise urgent issues whilst achieving outcomes to agreed deadlines. Ability to demonstrate initiative. An uncompromising approach to outstanding customer service. Excellent team working skills. Excellent communication skills with the ability to communicate effectively across all levels within the organisation Attentive to detail with a drive to complete the full task. A commitment to Health and Safety practices and procedures.

What can you expect from us?

A welcoming and innovative work environment. Continued support and development opportunities. Access to training for attainment of recognised qualifications. Flexible working arrangements. Annual leave entitlement will be 27.5 days, rising by one additional day for every two years of service up to a maximum of 32.5 days. A variety of discounts including Gymflex, Civil Service Pension Scheme - Employee contribution between 4.60% and 7.35% and Employer contribution between 26.60% and 30.30%

Selection process for this role:

If you would like to apply for this role, please fill out the details on our ATS Profile builder. To help us assess your suitability for the role, we ask that you provide as much information as possible about your previous work experience and achievements. Please take a few minutes to fill out the career history section on our portal.



Additionally, we would like you to submit a cover letter (no more than 500 words) in the "Personal Summary" section of the portal. In this cover letter, please outline why you believe you would be an ideal candidate for this role. Please highlight your relevant skills, experience, and achievements that align with the essential job requirements.



This vacancy will assess your Behaviours, Experience and Technical skills. Closing Date: 23rd May 2025 Sifting will take place as completed profiles are received Interviews will be held on the afternoon of 29th May 2025. Interviews will take place at our office based in Canary wharf Start date ASAP (depending upon security clearance and notice period)
Please note - if you do not meet the essential work or qualification experience, you will be automatically rejected by the pre-screening questionnaire.

The SIA is committed to the principles of equality, diversity and inclusion. Our approach: do more than just our duty. We explain this in more detail in our equality, diversity and inclusion policy. We actively promote equality, take positive action to redress inequality and build a culture that champions diversity and inclusion. By doing this, we will ensure that we build equality, diversity and inclusion into the way we think and work. As an employer, the diversity of our employees enriches us and enables us to better carry out our role as a regulator. We value the skills and qualities each employee brings with them into the organisation. And we improve representation wherever we need to foster a culture of inclusion that our employees lead, own and champion.

If you'd like to know anything before applying such as more on the location, salary, or our recruitment policies etc, please just let us know and we'll be happy to help. You can contact the recruiter for this role at

(

Recruitment@sia.gov.uk

)