Job Description

Working at the Cumberland, you become part of something special. We're a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.


We're on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.


We have a vacancy for an Identity and Access (IDAM) Manager, based within our Business Support Team function.


The team is responsible for the successful operational delivery of IDAM Products and Services. This includes the management of Identities of CBS colleague and provision of solutions to support third party access to CBS resources.


Reporting to the Senior Service Operations Manager the successful candidate will own the development and operation of Identity and Access management products and services across the building society. You will work cross functionally with senior stakeholders and business colleagues to define and implement how the service responds to the strategic needs of the Society and to implement new functionality which supports the building society through its inflight strategic transformation project.


This will be a fixed term contract position for a period of 12 months.

The Benefits

Salary -

up to 62,063 p.a. depending on skills and experience.

Holidays

- 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.

Learning and

Development opportunities

- We want you to grow in your role. We'll work together to support your personal and professional development.

Hybrid Working

- the tools and equipment you need to be able to work from home when you need to, depending on your role.

Health and Wellbeing

- a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.

Community Day

- We offer our people an extra paid day off every year to help local charities and community organisations.

What will you be doing?

As the IDAM Manager, you will influence and lead the development of a clear strategy, vision and roadmap for Identity and Access Management (IDAM) at the Cumberland. Your focus will be on delivering secure, effective solutions that support both day-to-day operations and long-term business goals that comply with the required security regulations..


You will work closely with senior stakeholders across the organisation to align IDAM services with strategic priorities, manage delivery through agile product practices, and ensure the right outcomes are achieved. This includes building and managing a product backlog, prioritising initiatives, and ensuring IDAM services evolve to meet the Cumberland's needs.


Strong communication, leadership, and stakeholder engagement skills are essential, as you will guide the development of the IDAM function within IT Services. You will also support wider programmes by aligning IDAM initiatives and offering expert consultancy to help deliver consistent, secure identity services across the organisation.


This role offers the opportunity to shape how product-led thinking can build sustainable, high-impact services in a small but ambitious financial institution.

Key Responsibilities - IDAM Manager

Define and Deliver the IDAM Product Vision Strategic Planning and Implementation Access Lifecycle and Governance Management IDAM Subject Matter Expertise Cross-Departmental Collaboration Product-Led Delivery and Agile Practice Technology Evaluation and Innovation Performance and Governance Oversight Stakeholder Engagement and Enablement Team Leadership and Vendor Management Market Awareness and Trend Analysis

About you:

You'll have proven experience in building, implementing, or managing Identity and Access Management (IDAM) solutions within a regulated environment, with demonstrated leadership of an identity or access management function, including managing virtual and cross-functional teams using agile methodologies.


Other essential requirements include:

Hands-on expertise in IDAM concepts such as federation, authentication, authorisation, access control, and identity lifecycle management. Experience with IGA (Identity Governance and Administration) solutions and technologies such as SailPoint, Okta, CyberArk, and Azure AD across on-premises and SaaS environments. A strong track record in maturing IDAM capabilities across diverse application systems and services. In-depth understanding of cybersecurity principles and frameworks, including Cyber Essentials, with a focus on safeguarding systems and data. Familiarity with compliance, audit processes, risk management, IT controls, and identity-first security principles. Skilled in influencing, challenging, and engaging with senior stakeholders across the organisation. Strong people leadership skills with a collaborative, user-focused approach to service delivery, team development, and stakeholder engagement. Excellent problem-solving and decision-making skills in dynamic and complex environments.

We're here to create a banking experience that's kinder to people and planet.


Unlike banks, we don't have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.