Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



We are looking for an IFM Project Lead - Small Works to join our Integrated Facility Management business line.



About JLL



We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.



If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

Role Purpose:

The EMEA Small Works Program Lead acts as the primary point of contact between IFM Operations, IFM Program teams, and WD&C in the delivery of localized projects across the region. Working in close partnership with local FM teams, this role will establish and lead a dedicated Small Works delivery function, ensuring consistent project execution while maintaining operational excellence. The position bridges the gap between day-to-day facilities operations and capital projects, creating a streamlined approach to project delivery that enhances customer experience and maximizes efficiency across the portfolio.

Key Responsibilities:

Establish and lead the Small Works delivery team, including oversight of Project Delivery Managers

Develop and implement standardized processes, tools, and reporting mechanisms for Small Works projects

Lead the triage process in partnership with WD&C to ensure appropriate project categorization and resource allocation

Manage stakeholder relationships across IFM, WD&C, and client organizations

Ensure compliance with workspace regulations and design standards while maintaining swift delivery times

Drive continuous improvement in project delivery metrics, including time to deliver, cost efficiency, and customer satisfaction

Oversee the Small Works CAPEX budget and forecast planning process

Develop and maintain vendor relationships and agreements specific to Small Works delivery

Key Performance Measures:

Customer satisfaction ratings

Budget adherence and cost optimization

Successful implementation of standardized processes and tools

Team performance and development

Quality of project delivery and compliance maintenance

Key relationship management

Skills & Experience:

Minimum 5 years experience in construction project management, Program or facilities management

Proven track record of leading teams and managing multiple stakeholders

Strong background in both construction and facilities operations

Experience in developing and implementing new operational frameworks

Excellent understanding of project controls and governance

Strong financial acumen and budget management experience

Professional qualification in Project Management

Experience in vendor management and contract administration

Demonstrated client relationship skills.

Strong communicator - good presentation skills and possesses strong verbal and written communication skills.

Flexible - able to adapt and effectively deal with rapidly changing situations.

Proven ability to initiate and follow through with improvement initiatives.

Ability to work independently and be a team player.



Strong communicator - good presentation skills and possesses strong verbal and written communication skills.



Flexible - able to adapt and effectively deal with rapidly changing, situations.

Proven ability to initiate and follow through with improvement initiatives.

Able to work independently and be a team player.

Desired Qualities:

Strong leadership and team development capabilities

Excellent communication and stakeholder management skills

Strategic thinking with practical implementation ability

Problem-solving mindset with focus on continuous improvement

Ability to operate effectively in a matrix organization

Change management experience

Understanding of corporate real estate and workplace design principles

Reports to:

EMEA Engineer Program Lead



Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Sound like you? To apply you need to have:

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using an objective approach

Demonstrate an ability to look at long term solutions

Project, program management & organizational skills

Planning & organizational skills to prioritize work and meet tight deadlines

Demonstrated experience in balancing the interests of the client with those of the company

Experience in owning, managing and supporting Facilities Management activities across multiple locations and countries

Experience in managing project works programs at scale across a large organisation

Experience in handling client and/or company sensitivities' knowing when to escalate with urgency, or how to de-escalate certain risks



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.