Job Description

Description

This is a key customer service role that requires attention to detail and a customer focused attitude to ensure the iLearn Centres (Learning Resource Centres) are spaces where learners and staff feel welcomed and want to access all the resources on offer. You will be responsible for delivering study skills sessions, participating in the day to day running of the library service, assisting in the acquisitions and administration of resources and taking an active role in promoting the centre services.

Key Responsibilities

Provide first line support to enable learners in using the resources available within the iLearn centres, the college VLE and e-Learning content and to act as an advocate for the learner where technical issues are blocking their learning progress. Support learners' development of information, research and digital literacy skills through day-to-day activities as well as the development of training sessions, workshops and materials. Design and deliver training programmes including inductions to the iLearn Centre and the college VLE as well as topic specific workshops at the request of curriculum staff. Provide on-going support for learners and staff in locating and using curriculum resources including e-resources, internet-based research and traditional sources of information. Support the development team, progress tutors and curriculum staff in planning, using and embedding all available resources and technologies into teaching, learning and assessment activities through the VLE/iLearn Centres and in preparation for any iLearn sessions ensuring the accessibility directive is being met and adhered to. To assist learners in the effective use of technologies in the iLearn Centres including ICT equipment, Virtual Reality technology, software and accessibility technology. To monitor learner engagement with the iLearn centres and usage levels of the college VLE plus resources and to feed back to the development team and Senior iLearn Facilitator, identifying any areas for improvement, gaps in resources or good practice. Liaise with curriculum staff to develop a proactive and responsive service to meet the subject resource needs of the department, providing curriculum areas with updates on resources available across the centres and ensuring learners also have access to this information. Oversee behaviours of timetabled sessions within the iLearn Centres and Independent Study Zone areas to maintain a productive and purposeful learning environment through the application of the learner Code of Conduct and in line with the college's disciplinary procedure and report issues to the Senior iLearn Facilitator as and when needed. To work with key college staff (Curriculum staff, Senior iLearn Facilitator, Progress Tutors, Development team) to communicate any key issues/barriers which impact negatively on the learners' experience within iLearn sessions and centres. Contribute to the effective day to day running of the iLearn centres creating a welcoming environment with high standards of customer care including, but not limited to, undertaking general iLearn centre administration and maintenance, booking laptops, library service, the college VLE and stock management. Work with Senior iLearn Facilitator and Digital Learning Manager to support the enrolment, delivery and examinations of learners participating in the Digital AEB offer, this may include, but not limited to, carrying out inductions, getting people enrolled, tracking and monitoring. Promote learner's independence and self-management through the development of positive working relationships with learners using the Independent Study Zone areas, attending with their tutors or using the facilities for resources. Contribute to the delivery of an efficient and effective iLearn Centre service to support the teaching and learning activities of the college. Keep professionally up to date with library, e-Learning and technology developments. A willingness to undertake any other duties appropriate to the nature and scale of the post.

Skills, Knowledge and Expertise

Qualifications

Essential Criteria

Educated to minimum of Level 3 Good level of education to include Maths and English to GCSE (A-C) or equivalent level Level 2 IT qualification. Coaching qualification (or willingness to undertake)

Desirable Criteria

Level 4 qualification. Qualification in e-Learning or librarianship Recognised Teaching or training qualification

How Identified

: Application

Experience

Essential Criteria Experience of supporting e-learning or online learning Experience of providing support to learners of a variety of ages, confidence and experience Experience of using VLEs (MS Teams, Moodle, Blackboard) Experience of working in a learning resource environment

Desirable Criteria

Experience of training to develop e-learning skills. Experience of developing and creating learning materials on VLEs Experience of working with Virtual Reality technology

How Identified

: Application/Interview

Specialist Knowledge

Essential Criteria

Familiarity with a range of e-based sources of information Experience of using a LMS or similar software

Desirable Criteria

Understanding of library classification systems Knowledge of Shibboleth/Athens

How Identified

: Application/Interview

IT Skills

Intermediate Microsoft office skills with advanced skills in VLE and use of the Internet

About Hopwood Hall

We are a Further Education College and University Centre offering a range of full and part time courses employing over 600 staff on our campuses in Rochdale and Middleton situated to the north-east of Manchester. Both campuses have ample free parking and subsidised restaurants.



We offer staff a range of benefits including free gym membership at our Middleton Sports Arena and generous holiday entitlement.

We are committed to being a great place to work and have membership status of the Greater Manchester Good Employment Charter. We are a Living Wage employer and an accredited Disability Confident Employer. Our Equality, Diversity & Inclusion statement is designed to ensure that unfair discrimination does not take place in any part of our recruitment process.



We are committed to safeguarding and promoting the welfare of all learners and colleagues and we expect all colleagues and volunteers to share this commitment. The college complies with Safer Recruitment guidance in line with Keeping Children Safe in Education and all successful applicants are required to undertake a DBS check and other pre-recruitment checks in line with our Safer Recruitment policy. It is an offence to apply for a regulated role at the College if you are barred from working with children (or vulnerable adults if in a role where this applies).



This role is exempt from the Rehabilitation of Offenders Act 1974 and exemption orders 1975, 2013 and 2020.

STAFF BENEFITS

Working at Hopwood Hall College comes with a wide range of benefits including generous holiday and sick pay entitlements.

Other benefits include:

Career average pension scheme Free gym membership at our Middleton Campus Sports Arena Purchase loans for computers and bikes Staff discount at the College's Riverside Salon, Sports Arena and Holiday Clubs On-site nursery (Rochdale Campus) Credit union for savings, low cost loans and life assurance Free on-site parking On-site Dog Kennels (spaces not guaranteed) An electric and hybrid car salary sacrifice scheme (with charging points on site) A cycle to work scheme Discounted public transport tickets Generous holiday entitlement (Teaching staff: 53 days, Business Support staff: 28 days plus bank holidays Christmas/New Year closure and the opportunity to buy additional holidays) * Subsidised bistro and refectory