Job Description

Imaging IT Administrators are integral members of a team that supports the Radiology Information System (CRIS) and the PACS (Picture Archiving Communications System) in the clinical environment, ensuring continuity of patient care at all times. The PACS System Support will act as first line of support to CRIS and PACS users across Plymouth Health Community.
They will manage support processes for CRIS, PACS and associated systems regarding the exchange of clinical data between Trusts, Healthcare providers, clinicians, and computerised systems.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To keep accurate change management and update fault and downtime records as required by the Imaging IT Operational Team Lead.
Importing images from a variety of sources in a quick and timely manner in order to be viewed by Doctors and other healthcare professionals at clinics, theatres or discussed at MDT meetings.
Selecting the appropriate images from the PACS, exporting selected images to other hospitals by electronic links. Where electronic links are not available the appropriate images are burnt onto encrypted memory stick. keeping an accurate record of where each image request has gone, in accordance with Trust guidance and legal requirements.
Monitoring unmatched studies.
Correcting studies: when images are in the wrong study or patient. Patient merges, study re-allocation, or image re-allocated required.
Helping end users with Imaging hardware and Imaging software issues
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Details
Date posted
28 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year 24,937 - 26,598 Per Annum
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
216-AM-A7535795
Job locations
D&I, 11 Research Way
Plymouth Science Park
Plymouth
PL6 8BT
Job description
Job responsibilities
To keep accurate change management andupdate fault and downtime records asrequired by the Imaging IT Operational TeamLead. Importing images from a variety of sources ina quick and timely manner in order to beviewed by Doctors and other healthcareprofessionals at clinics Selecting the appropriate images from thePACS, exporting selected images to otherhospitals by electronic links. Whereelectronic links are not available theappropriate images are burnt onto encryptedmemory stick. keeping an accurate record ofwhere each image request has gone, inaccordance with Trust guidance and legalrequirements. Monitoring unmatched studies. Correcting studies: when images are in thewrong study or patient. Patient merges, studyre-allocation, or image re-allocated required. Helping end users with Imaging hardware andImaging software issues
Please refer to the attached Job description and Person specification for main responsibilities. The attached Role Profile will identify in greater detail the requirements of the role Job description
Job responsibilities
To keep accurate change management andupdate fault and downtime records asrequired by the Imaging IT Operational TeamLead. Importing images from a variety of sources ina quick and timely manner in order to beviewed by Doctors and other healthcareprofessionals at clinics Selecting the appropriate images from thePACS, exporting selected images to otherhospitals by electronic links. Whereelectronic links are not available theappropriate images are burnt onto encryptedmemory stick. keeping an accurate record ofwhere each image request has gone, inaccordance with Trust guidance and legalrequirements. Monitoring unmatched studies. Correcting studies: when images are in thewrong study or patient. Patient merges, studyre-allocation, or image re-allocated required. Helping end users with Imaging hardware andImaging software issues
Please refer to the attached Job description and Person specification for main responsibilities. The attached Role Profile will identify in greater detail the requirements of the role
Person Specification
Qualifications
Essential

• Proven NVQ level 3 or suitable relevant equivalent qualification

Desirable

• Basic knowledge of windows 10 and 11

Knowledge and Experience
Essential

• A good understanding of Clinical System Software
• Strong trouble shooting skills including ability to gather information and investigate
• Ability to prioritize workload to align with trust values of putting patient first
• Ability to take responsibility for your own workload, and ensure its completely accurately and professionally

Desirable

• Proven knowledge of working with a clinical system, with understanding or patient confidentiality and how to maintain it
• Familiarity with the production of documentation to support team members and create a strong foundation for future team members
• Ability to provide basic training to individuals or small groups
• Ability to learn new systems and adapt to changes in process

Aptitude and Abilities
Essential

• Logical and creative thinking skills.
• A thorough and organised approach. Including effective organisational and time management skills
• Ability to work with a range of internal and external people alongside excellent communication skills.
• Ability to use own initiative, without the need for approval/supervision
• Awareness of Trust policies, particularly in relation to Data Protection and Confidentiality & Security

Desirable

• Ability to communicate effectively in a variety of situations.

Disposition, Attitdue and Motivation
Essential

• Determined, self-motivated and self-reliant.
• Flexibility in approach to working and problem solving
• Attention to detail, accurate and a strong quality first approach
• A proactive and determined learner who is keen for continued personal development.

Person Specification
Qualifications
Essential

• Proven NVQ level 3 or suitable relevant equivalent qualification

Desirable

• Basic knowledge of windows 10 and 11

Knowledge and Experience
Essential

• A good understanding of Clinical System Software
• Strong trouble shooting skills including ability to gather information and investigate
• Ability to prioritize workload to align with trust values of putting patient first
• Ability to take responsibility for your own workload, and ensure its completely accurately and professionally

Desirable

• Proven knowledge of working with a clinical system, with understanding or patient confidentiality and how to maintain it
• Familiarity with the production of documentation to support team members and create a strong foundation for future team members
• Ability to provide basic training to individuals or small groups
• Ability to learn new systems and adapt to changes in process

Aptitude and Abilities
Essential

• Logical and creative thinking skills.
• A thorough and organised approach. Including effective organisational and time management skills
• Ability to work with a range of internal and external people alongside excellent communication skills.
• Ability to use own initiative, without the need for approval/supervision
• Awareness of Trust policies, particularly in relation to Data Protection and Confidentiality & Security

Desirable

• Ability to communicate effectively in a variety of situations.

Disposition, Attitdue and Motivation
Essential

• Determined, self-motivated and self-reliant.
• Flexibility in approach to working and problem solving
• Attention to detail, accurate and a strong quality first approach
• A proactive and determined learner who is keen for continued personal development.

Skills Required