Job Description

Job title:

Impact and Insight Researcher

Location:

Hybrid - can be based from either of our centres - The Grange (Saunderton, Buckinghamshire) or BWC (Bielby, York)

Hours:

Full time, 35 hours a week, Monday to Friday

Salary:

30,000 - 35,000 per annum

Ready to uncover insights and experiences that transform lives?

At Hearing Dogs for Deaf People, we believe in a world in which people who have experienced hearing loss can feel renewed connection, companionship, and confidence - and every hearing dog we train, and every Hearing Link Service we provide brings us closer to that goal.

Now, we're looking for an Impact and Insight Researcher who shares our passion for making a difference -- and who can help us uncover and report the real story behind our work using evidence, insight and heart.

What You'll Do:

As our Impact and Insight Researcher, you'll be at the forefront of helping us understand and demonstrate the life-changing impact of our work, and how we can make it even better.

Design and deliver user research and insight projects that showcase our impact on deaf people's lives and spotlight areas for improvement. Capture lived experiences through interviews, surveys, case studies, and workshops - bringing the voices of deaf people and volunteers to the heart of our work. Blend qualitative research with quantitative data to find patterns, stories and possibilities. Translate research and insights into narratives - helping teams, donors, and supporters understand the "why" behind the work. Drive improvements by feeding user insights into strategy, service design, fundraising and more.

What You Bring:

Experience in user research - designing and carrying out interviews, surveys, focus groups or case studies - and analysing qualitative insights. A curious mind and a passion for stories, not just stats. Some experience with quantitative data analysis and tools like Excel or Power BI - and the ability to explain your findings to non-technical audiences. A genuine connection to our mission and values.

Why Join Us?

Be part of an organisation that makes a real difference - every day. Work alongside dedicated, passionate professionals (and some adorable dogs). Enjoy a supportive and inclusive culture that values listening, learning, and co-design. Get opportunities for personal and professional development - we want to grow withyou.

To apply for this role please submit your CV and a cover letter explaining why you'd be the perfect fit for the role to be considered.

Registered charity in England and Wales (293358) and in Scotland (SC040486)

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension On-site parking Work from home
Work Location: Hybrid remote in Princes Risborough HP27 9NS