Job Description

Job Advert


We are seeking an Implementation Analyst to act as the link between our Technology Delivery teams and the operational areas they support. This is not a traditional desk?based BA role. You'll be working directly with teams across the business, including warehouse operations, customer service, sales, and wider operational functions, to ensure technology is delivered and adopted effectively.


You'll be involved throughout the full project lifecycle, from understanding practical requirements to supporting configuration, testing, go?live activity, and ongoing adoption. The role offers the opportunity to work with modern tools, including AI and automation, and to contribute to the delivery of solutions that make a measurable difference across a growing organisation.

Responsibilities

Delivery & Implementation

Support Product Owners in delivering technology projects by collaborating with business SMEs and end users during implementation Actively participate in solution configuration, testing, and deployment with technical teams and business stakeholders. Coordinate and facilitate user acceptance testing (UAT), managing defect resolution and sign-off processes Provide on-the-ground support during go-live periods, troubleshooting issues and ensuring smooth transitions Act as the primary business-facing contact during implementation, managing communications and change activities

Business Engagement

Spend time embedded within business operations, understanding workflows, challenges, and opportunities Serve as an ongoing point of contact for business users to escalate issues, provide feedback, and suggest improvements Build strong relationships across commercial, operations, and support functions to understand business needs Gather and document business requirements, translating them into clear specifications for technical teams Champion user adoption and advocate for business needs within Technology Delivery

Process & Documentation

Map current and future-state business processes, identifying opportunities for optimisation and automation Produce clear, comprehensive documentation including process maps, user guides, training materials, and standard operating procedures Maintain solution documentation throughout the project lifecycle and post-implementation Support knowledge transfer activities between technical teams and business users

Quality Assurance & Continuous Improvement

Design and execute test scenarios to ensure solutions meet business needs and quality standards Monitor post-implementation performance, gathering feedback and identifying enhancement opportunities Track and analyse business issues and requests, identifying patterns and recommending systemic improvements Support the Product Owners in maintaining product backlogs based on business requirements

About You

Experience in business analysis, implementation support, or similar business-facing technology role Proven ability to work effectively with both technical teams and non-technical business users Strong process mapping and documentation skills Experience supporting UAT and quality assurance activities Excellent communication skills with ability to explain technical concepts to business audiences Comfortable working independently in business areas with minimal technical supervision Practical, hands-on approach with willingness to "roll sleeves up" and get involved in detail Strong problem-solving abilities and initiative

Desirable

Experience with enterprise software implementations (ERP, WMS, CRM, or similar) Familiarity with automation, AI, or data analytics solutions Knowledge of Agile/Scrum methodologies Understanding of wine distribution, logistics, or retail operations Experience with process improvement methodologies Exposure to change management practices

What you can expect

25 days holiday excluding public holidays increasing after 2 years' service Option to buy holidays Personal bonus of up to 5% of salary, based on performance against key objectives Company bonus of up to 15% of salary Company pension scheme matching up to 5% of contributions 18 weeks enhanced maternity leave and 4 weeks paternity leave. Cycle to work scheme & Season ticket loan Employee Assistance Programme Travel insurance Employee wine discount Retail, wellbeing, technology, and travel discount


Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine).


We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development.


Liberty Wines celebrates diversity and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.