Job Description

Who we are

Cloudbooking is a data-driven, workspace management specialist that delivers a multi-platform space and resource management solution. It includes corporate meeting room bookings, desks, visitors, parking, hospitality & resources from a single, fully integrated, cloud-based portal.

With a philosophy of continual improvement and early adoption of new and emerging technologies, Cloudbooking's fully remote team strives to deliver a seamless, flexible, and functionally rich user-experience and maintain its position as one of the leading players in this field.

We have an impressive range of existing clients within this global marketplace including Experian, TSB, Hitachi, Anglo American, DHL, EDF, Airbus, JLL and many others.

Role Overview

An Implementation and Delivery Specialist role at Cloudbooking includes technical implementation and some project management responsibilities. It requires excellent client management skills as well as successful implementation across all components (software and hardware) of the project delivery for our clients. Partnering with our technical services team, you will be responsible for not only the technical implementation of our software but also ensure the clients' business is ready for the change.

Working part of a dynamic and committed team which includes a Senior Project Delivery Manager, Project Delivery Managers and Junior Project Delivery managers, you may be asked to help shadow and support Project Delivery Managers or Senior Project Managers in larger scale or complex Projects.

Cloudbooking is a busy and fast-growing company and therefore you will be required to manage multiple clients, routinely upwards of 6 separate projects, medium and small in scale through the implementation phase and launch of our solution. You will work closely with others in the Commercial and IT teams to deliver a robust phased programme launch for each client and further develop the client requirements where necessary against their business requirements and the Cloudbooking product roadmap.

Key Responsibilities and competencies

A professional approach to SaaS implementation projects, understanding the importance of going the extra mile for clients, taking pride in what they do.

Have the tenacity, ingenuity and drive to look for solutions and remove blockers to success.

Team player who is willing to dive in and help their colleagues in the face of adversity, knowing that they'd do the same for you.

Understand the importance of documentation as a means of communicating to all stakeholders.

Lead end-to-end planning, execution, and delivery of software projects within a custom framework.

Work closely with Product Managers and Client Project leads to define project scope, objectives, timelines, and success metrics, without "solutioneering" - getting a nuanced scope of what our clients require.

Proactively manage risks, dependencies, and change across teams to ensure smooth execution.

Act as the primary liaison between stakeholders (internal and external), maintaining clear communication and status updates using all tools available.

Own reporting, documentation, and post-mortems to ensure transparency and continuous improvement.

Experience supporting and retaining clients.

Ability to handle fast-paced environments with effective time-management skills; must be able to prioritise and meet deadlines and handle multiple client requests seamlessly.

Strong analytical, written and communication skills

Manage the successful delivery of the client implementation process, ensuring timely delivery of reports, budgets and resource requests are highlighted at the right opportunity.

Build strong and meaningful client relationships and stakeholder management at all levels within our clients and partners.

High level of knowledge and experience of the Cloudbooking administration system supporting the Cloudbooking client portals and where necessary, be able to contribute and support in building the client portals in the administration tool

Input and manage requirements against the internal product roadmap by creating, maintaining, prioritising, and sequencing the backlog requirements based on feedback from the various internal departments and client requirements

Work across cross functional teams to ensure each project member is actively involved and aware of their responsibilities

Active stakeholder management both internally and externally to ensure all parties involved are aware of the project progress.

Required Qualifications and skills

3+ years of experience in either a Technical or Customer Support role or project administration role, preferably within a SaaS or software product company.

Proven track record of delivering multiple small and medium scale projects on time and within budget.

Client engagement and Project management experience 1 year+ (preferred)

Excellent stakeholder management, communication, and conflict resolution skills.

Nice to Have

Familiarity with SaaS KPIs and metrics (e.g., churn, NPS, ARR).

Experience working closely with Development, product, design, and QA teams.

Benefits:

Hybrid (initially Home/remote working)

Company pension (after 3 months service)

Health & wellbeing programme

Private medical insurance (after successful completion of probation)

Sick pay

25 days annual leave (plus bank holidays) per year

Job Type: Temporary
Contract length: 7 months

Pay: 32,000.00 per year

Benefits:

Company pension Flexitime Health & wellbeing programme Private medical insurance Sick pay Work from home
Schedule:

Day shift Monday to Friday
Work Location: Remote