Job Description

About the role

Moorepay is a leading UK provider of Payroll & HR software and services, supporting medium-sized businesses to run their people operations smoothly, efficiently, and compliantly. As an established and fast-growing organisation within the software and payroll services industry, Moorepay offers an exciting environment to build and advance your career.



This role sits within our Professional Services Team, reporting into the AIO Implementation Manager. Working closely with our Payroll Implementation Team, you will support the successful onboarding of new clients as they move from legacy HR & Payroll systems or manual processes to Moorepay.



It's an ideal position for someone with an HR/Payroll background--or experience in HRIS consulting--who enjoys using technology and wants to further develop their skills in a customer-facing consulting role.



This is a hybrid role and can be based in Swinton or Birmingham. Please note that regular team meetings take place in our offices, and a willingness to travel to customer sites is essential.



Key responsibilities include:

Build and execute new customer implementation plans. Provide a consultative approach to configuring the Moorepay system and training customers, ensuring clients go fully live and utilise the system according to their needs by providing high-level consulting, best-practice advice, and implementation guidance. Configure and set up our software to meet client requirements, including uploading client data from spreadsheets and building system forms, reports, and workflows (e.g., digital self-certification forms, appraisals, staff surveys, onboarding/offboarding workflows, and dashboards). Conduct and execute system testing to ensure functionality, configuration, and data accuracy meet requirements and standards. Ensure implementations and training are delivered within agreed timescales. Direct team members as needed to ensure successful project delivery. Provide insight and advice to colleagues on project-related matters. Liaise with management and stakeholders regarding project details and deadlines. Train and onboard new team members where required. Present feedback and suggestions for improving implementation processes. Identify, report, and help resolve key project issues. Produce bespoke training materials for both tutor-led and self-learning formats. Quality-check environments, forms, reports, and workflows built by other colleagues. Support knowledge-building and customer success initiatives, including mentoring trainee consultants. Participate in internal project reviews and help refine processes, documentation, and solutions in line with new releases, technologies, and best practices. Ensure all deliverables are future-proof and supportable by other team members. Respond to implementation queries and provide assistance or escalate appropriately. Maintain clear and concise communication and log all client interactions and activities within our project management/CRM tools. Review project boards when Implementation Managers are unavailable and offer support or escalate urgent items. Take ownership of your learning and development, including planning training time and keeping up to date with product releases and internal training. Ensure the security of your physical and digital working environment, adhering to all information security procedures including confidentiality, data integrity, and secure data handling.

Skills & experience

Previous HR/Payroll and/or software implementation experience, with strong consultancy skills is essential. Experience delivering customer-facing software training.

Desirable

Experience in training design and an understanding of training methodologies. Previous experience implementing HR or Payroll software. Understanding of typical HR or Payroll processes.

About you

Demonstrable background in HR and Payroll, ideally with HRIS experience. A consultative approach to implementation, with confidence to challenge and make recommendations. Strong, clear, and effective communication skills with excellent attention to detail. Excellent problem-solving and troubleshooting abilities. Methodical and organised approach to allocated work. Strong customer focus. Team-oriented mindset with the ability to work independently and proactively prioritise tasks. Strong planning, organisation, and time-management skills. Commitment to continuous learning and product knowledge development. Technically competent across common software tools such as Word, Excel, PowerPoint, etc.

Benefits & culture

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!



To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.



Here's what you'll gain if you join our team:


A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary. 25 days annual leave, with the opportunity to buy more. You'll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. * A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.