Job Description

JOB ROLE:

Customer Import Coordinator

JOB LOCATION:

Shepley, Huddersfield

REPORTING TO:

Senior Supply Chain Manager

Shepley Spring are the UK's leading bottled water manufacturer with over 20 years' experience in production and are proud to remain a family run business to this day.

The company operates in three manufacturing facilities in Yorkshire and owns several high-speed production lines with the capabilities of producing both still and sparkling water servicing leading retailers such as Morrisons, Lidl, Booker Tesco and Sainsbury through private label and produces the brands Ice Valley and White Rock exclusively.

SUMMARY:

As we embark on further growth at Shepley Spring a new role has been created to enable delivering a new and improved import process, they will be responsible for managing and optimising the Raw materials availability for the business.

The management of the Import process will require full end to end ownership from supplier to site and the role will ensure seamless coordination between procurement, production and warehousing, ensuring timely delivery of raw materials across UK and International Import suppliers while minimising costs and maintaining quality standards.

JOB SPECIFICATION:

Order & Inventory Management:

Using the agreed supplier lists to place orders, manage stock levels and control costs. Monitor and maintain optimal inventory levels to prevent shortages or overstocking Coordinate with suppliers to ensure timely deliveries and resolve any supply issues. Track supplier performance to ensure OTIF numbers are upheld.

Import Management:

Work closely with our US partners on implementing and managing the international Import process for Raw materials Managing Freight Cargo import system - such as MSC Ensure clearance and payments processed on time.

Supplier & Vendor Management:

Develop and maintain strong relationships with suppliers. Mange VMI process for 3rd party production site

Quality Control & Compliance:

Ensure all supply chain activities adhere to food safety, health, and environmental regulations. Maintain accurate records of shipments, inventory levels, and supplier agreements. Assist in audits related to supply chain and logistics operations.

Continuous Improvement:

Identify areas for process optimisation and cost reduction in the supply chain. Implement best practices and industry trends to enhance operational efficiency. Utilise supply chain management software for tracking and reporting purposes.

COMPETENCIES:

Knowledge and Experience in Cargo Freight Import process - Essential Strong analytical and problem-solving skills with the ability to interpret complex data. Excellent communication and interpersonal skills to liaise effectively with stakeholders across the business. High attention to detail and strong numerical skills. Ability to work under pressure, meet tight deadlines, and manage multiple priorities. Strong commercial awareness, particularly within the FMCG or Food & Beverage industry. Proactive approach to identifying areas for improvement and cost savings. Ability to work independently as well as collaboratively within a team.

QUALIFICATION & EXPERIENCE:

Demonstrable experience working within Import or a related field, OR a minimum of 2 years' experience in supply chain, logistics, or procurement within a manufacturing environment (ideally within bottled water or FMCG). We will accept either relevant qualifications or equivalent experience. Strong knowledge of inventory management, procurement practices, and logistics coordination. Proficiency in ERP systems and supply chain management software. Understanding of regulatory requirements related to food safety and packaging materials.

SKILLS & COMPETENCIES:

Excellent organisational and multitasking abilities. Strong analytical and problem-solving skills. Effective communication and negotiation skills. Attention to detail and ability to work under tight deadlines. Proficiency in Microsoft Excel and other supply chain management tools.

WORKING HOURS:

This role follows set core working hours; however, as we collaborate closely with our US partners, occasional evening calls will be required. In return, we offer flexibility during the week to balance these commitments.

We support a hybrid working model, typically 3-4 days in the office and 1-2 days working from home as per the business needs.

MISSION STATEMENT:

As a family-owned company, our priority is the health of our team members, our communities and our environment.

Shepley Spring is committed to responsible resource usage and integrating sustainability into every aspect of our business.

We have an obligation to not only drive aquifer preservation and sustainable withdrawals, energy efficiency, renewable energy generation and waste reduction, but also to continuously innovate to reduce our carbon footprint.

We firmly believe in continuing to grow and improving in each of these areas to make Shepley Spring the best water supplier, community partner and employer that we can be.

Job Types: Full-time, Permanent

Pay: 28,000.00-36,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Free parking On-site parking
Ability to commute/relocate:

Huddersfield HD8 8EA: reliably commute or plan to relocate before starting work (required)
Experience:

Import / Logistics: 2 years (required) FMCG / Food & Beverage Manufacturing: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person