Job Description

We are seeking a motivated and detail-oriented Import Operations Assistant to support the end-to-end handling of international air and sea freight shipments. This role involves booking and tracking shipments, processing customs documentation, liaising with logistics partners, and ensuring timely delivery to customers. The ideal candidate will have a solid understanding of import processes and a proactive, customer-focused mindset.

Key Responsibilities:

Book and manage import air and sea shipments from arrival to delivery. Enter and track shipments using company systems. Prepare and submit accurate customs and shipping documents. Communicate with shipping lines, hauliers, warehouses, and customers. Keep customers updated on shipment progress. Handle delivery arrangements and solve any issues that arise. Create and send invoices accurately and on time. Support team members and assist with general admin when needed.

Required Skills & Experience:

Minimum 3 years' experience in freight forwarding or import operations. Ocean Import Experience required. Ocean Air Experience a bonus. Excellent organisational and communication skills. Proficiency with freight systems (e.g. Multifreight) and Microsoft Office. High attention to detail and ability to work under pressure.

Benefits:

Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:

Competitive Salary: We value your skills and commitment. Discretionary Bonus: Because your hard work deserves to be rewarded. Pension Scheme: We've got your future covered. Annual Salary Review: Your growth matters to us. Free Eye Test and 49 Vouchers towards Glasses: Taking care of your vision. Interest-Free Company Loan: We're here to support you. Free On-Site Parking: Convenient and hassle-free. Cycle to work scheme Referral Bonus 750: Spread the word and earn some extra cash. Care First Lifestyle Programme: Because your well-being matters. Flu Jabs Annually: Stay healthy, on us! Life Assurance: We've got you covered. Electric Vehicle Charging Points at Work: Embrace sustainable transport. Flexible Career Pathway. * Supply Chain Academy Education Courses: Expand your knowledge, including Masters and MBA programmes.