Job Description

We are seeking an In Room Dining Supervisor to join our In-Room Dining team at The Cadogan. The successful candidate will be responsible for overseeing the daily operation of the In-Room Dining service, ensuring that guests receive outstanding service and that all the staff adhere to the highest standards of hospitality. This role involves training staff, managing orders, and addressing guest concerns.



About Us

Watch as our doors gracefully open onto a glamorous stage and enter The Cadogan. Marvel at our exquisite decor and listen as echoes of Oscar Wilde's everlasting conversations with confidantes prevail within our walls. At The Cadogan, guests discreetly come in and out, returning from gleeful shopping sessions or seeking a comfortable seat for a delicious afternoon tea while others, equipped to serve an ace with their companions, head to our private tennis court. In the heart of Chelsea, great minds and legendary characters gather -- take a seat and grab a drink, you are cordially invited to linger amongst them and join the scenes of our iconic London hotel. Join us and achieve the truly exceptional.



The Belmond & LVMH Family

The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.



Key Responsibilities

Exceptional Guest Service: Provide warm, attentive, and courteous service, including detailed information, accurate order taking, prompt delivery, and effective complaint resolution. Operational Efficiency: Manage all aspects of in-room dining, from preparing and setting up trays to performing opening/closing duties and maintaining cleanliness. Staff Leadership and Collaboration: Supervise, train, and mentor staff, while also collaborating with other departments to ensure smooth operations and quality control. Effective Communication: Ensure seamless transitions between shifts through thorough information handover.

Requirements:

Prior F&B and Supervisory Experience: Exceptional Guest Service & Communication Skills Leadership & Training Ability Attention to Detail & Problem-SolvingSkills

Benefits:

The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

Competitive salaries with generous service charge Complimentary and preferred rate experiences at our iconic destinations as well as Guest Experiences here on site Dedicated hospitality-specific benefits platform and many more

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.