This role is essential in developing the skills, product knowledge, and service excellence of our sales team, ensuring they deliver an elevated and engaging shopping experience aligned with Brand standards.
The ideal candidate is an experienced retail professional with strong communication and coaching abilities, able to inspire others and support their growth through structured training, continuous on-floor observation, and personalized feedback
Key Responsabilities
Ensuring the achievement of training objectives assigned by HQ, including e-learning completion and in-store development plans.
Supporting the continuous growth of the sales team through structured coaching, product training, and reinforcement of service standards.
Overseeing and monitoring the onboarding process for all new hires, ensuring smooth integration and alignment with Brand expectations.
Observing team behaviours on the sales floor to evaluate service quality and product knowledge, providing timely feedback both on the floor and through dedicated one-to-one coaching sessions.
Maintaining extensive knowledge of collections, product categories, materials, and styling guidelines, ensuring this expertise is effectively transferred to the team.
Promoting the use of digital tools to support training, improve operational efficiency, and enhance communication with internal stakeholders.
Supporting sustainable practices within the store by promoting behaviours that enhance environmental care, business process efficiency, and organizational wellbeing.
Qualifications
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Previous experience in training, coaching, or senior sales roles within fashion or luxury retail.
Strong communication, interpersonal, and coaching skills, with the ability to motivate and inspire teams.
Solid understanding of product knowledge, styling, and luxury customer-service standards.
Ability to observe, analyse, and provide constructive feedback in a structured and professional manner.
Proficiency with digital tools and openness to innovative learning solutions.
Strong organizational skills, precision, emotional intelligence, and adaptability.
Team spirit, flexibility, and a genuine passion for fashion and customer experience.
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About Max Mara Fashion Group
Max Mara Fashion Group is recognized throughout the world as the precursor of
modern pret-a-porter fashion.
The Company was founded in 1951 with the aim of offering "haute de gamme" feminine
clothing, produced according to excellent industrial processes.
Passion, commitment and tradition have created a unique fashion style:
9 main brands
60+ fashion collections every season
14.000.000+ clothes sold every year
2.500+ single-brand shops
10.000+ multi-brand shops
27 languages spoken in the Max Mara Fashion Group world
5.500+ employees in the world
Our ecosystem is made of 44 Depts, including Fashion Design, Marketing & Sales,
Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc.
The Digital Division was the latest department to be established in 2013, with the aim of
integrating the company's digital assets, as well as solutions and services related to e-
commerce and digital marketing
Discover your potential and your substance with a career at MMFG, where work means
passion, embracing new challenges, learning from each other, sharing a vision, teamwork
and making it come true!
Max Mara Fashion Group is an equal opportunity employer. Everyone is welcome! #joinus
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