Inbound Customer Service Advisor

Stockport, Greater Manchester, United Kingdom

https://www.mncjobs.co.uk/company/concentrix

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Job Description

Step into a Career that Transforms!
Are you looking for a vibrant work environment where you can make a real difference? We are seeking enthusiastic individuals to join our customer-focused contact center team in the UK.
Why Join Us?

Hours: Work from Monday to Thursday, 8 am to 8 pm (7 pm from January), and Friday 8 am to 6 pm. Enjoy shorter Saturday shifts from 8 am to 4 pm (1 pm from January).
Supportive Environment: During training, benefit from standard hours of 9 am to 5 pm.
Diverse Channels: Engage with customers through phone and providing top-notch service.
Comprehensive Services: Address customer inquiries, manage billing and payments, resolve service issues, and handle complaints with empathy and efficiency.
Salary: 12.25ph - 25,480 pa

Key Responsibilities:

Deliver timely, accurate, and empathetic responses to customer queries.
Resolve issues at the first point of contact whenever possible.
Maintain compliance with regulatory standards.
Enhance customer satisfaction and trust.

What We Offer:

Engaging Work: Handle a variety of interactions, including inbound and outbound calls, emails, and social media responses.
Professional Growth: Receive ongoing training and development opportunities.
Inclusive Culture: Support vulnerable customers and ensure compliance with all relevant legislation.

Join us in providing exceptional service and making a positive impact every day! Apply now to become a part of our dedicated team.