Job Description

About the Role

We're currently recruiting

Inbound Customer Service Representatives

to join our Belfast-based customer support team. This is an on-site role focused on handling incoming customer enquiries.

This position is ideal for individuals who enjoy helping people, communicating clearly, and working in a fast-paced, professional environment.

No previous customer service experience is required

, as

full paid training

will be provided.

Key Responsibilities

Handling inbound calls from customers in a professional and friendly manner Responding to customer enquiries, questions, and requests Providing accurate information and resolving issues efficiently Updating customer records and maintaining accurate system notes Delivering a positive customer experience on every interaction Working collaboratively with the wider customer service team
What We're Looking For

Strong verbal communication and listening skills Positive attitude and customer-focused mindset Reliable, punctual, and professional approach to work Comfortable working on-site in Belfast, Monday to Friday Basic computer literacy Willingness to learn,

no experience required

What You'll Receive

Flexible hours

Monday-Friday schedule

Fully paid training provided

Supportive and structured team environment Clear performance expectations and ongoing support Opportunities for progression within customer service and operations
Why Join Us?

This role offers stability, structure, and the chance to develop valuable communication and customer service skills in a professional setting. We focus on training, consistency, and quality service, making this a strong opportunity for entry-level candidates or those looking to transition into customer support.

Job Types: Full-time, Part-time, Permanent

Pay: 14.00-15.00 per hour

Benefits:

Casual dress Company events Employee discount Free parking On-site parking Store discount
Work authorisation:

United Kingdom (required)
Work Location: In person