Job Description

About the Role:

We're looking for a reliable, friendly, and solutions-focused Customer Service Representative to handle inbound calls and assist customers with their enquiries. You'll be the voice of the company -- providing information, resolving issues, and delivering great service every time.

What You'll Do:

Answer inbound calls and respond to customer questions clearly and professionally Provide accurate information about products, services, and policies Record customer details and follow up where required Resolve issues efficiently or escalate to the appropriate department Maintain service quality, accuracy, and professionalism on every call Contribute to a positive, supportive team environment

What You Bring:

Strong communication and listening skills A calm, confident, and friendly phone manner Attention to detail and good computer literacy Reliability, punctuality, and a genuine commitment to helping others Previous experience in a call centre or customer service role is an advantage

What We Offer:

Competitive hourly rate and performance incentives Full training and ongoing support Opportunities for career development A professional, team-oriented environment with a positive culture

How to Apply:

Send your resume and a short note about why you'd be a great fit for the role.

Job Types: Full-time, Part-time, Permanent

Pay: 13.00-15.00 per hour

Benefits:

Casual dress Company events Cycle to work scheme Flexitime Free parking Health & wellbeing programme Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person