Job Description

Location: Skewen, Neath (Office-based)
Employment Type: Full-time, Permanent
Hours: Monday to Friday

About Us

Quartzize Worktops Ltd is a fast-growing national kitchen worktop specialist, known for our quality products, excellent customer service, and dedicated team. We're looking for a motivated and organised

Sales Team Administrator

to support our busy sales department and help ensure our customers receive a smooth and professional experience from enquiry to installation.

The Role

As a Sales Administrator, you'll play a key role in the day-to-day operations of our sales team. You'll be responsible for providing administrative support, managing documentation, liaising with customers, and assisting with sales order processing. This role would suit someone with strong organisational skills, attention to detail, and a proactive attitude.

Key Responsibilities

Provide administrative support to the Sales Team and Sales Managers. Process customer orders and update CRM systems accurately. Handle incoming calls and emails, ensuring prompt and professional responses. Liaise with customers regarding appointments, payments, and product information. Prepare sales documents, quotations, and contracts. Maintain accurate records of orders, enquiries, and follow-ups. Work collaboratively with other departments (Customer Care, Installations, Accounts) to ensure a seamless customer journey.

Skills & Experience Required

Previous experience in an administrative or sales support role (preferably in a fast-paced environment).
Excellent communication and customer service skills.
Strong IT skills - particularly Microsoft Office and CRM software.
High attention to detail and ability to multitask.
Positive, proactive, and reliable attitude.
Ability to work both independently and as part of a team.

What We Offer

Competitive salary (based on experience) Full training and ongoing support Opportunities for career growth within a thriving company Friendly, professional office environment On-site parking
If you're organised, customer-focused, and thrive in a busy environment, we'd love to hear from you!

Job Types: Full-time, Permanent

Benefits:

On-site parking
Ability to commute/relocate:

Neath: reliably commute or plan to relocate before starting work (required)
Work Location: In person