Job Description

Inbound Sales Administrator

?The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by doing things like processing orders, keeping track of customer information, and providing post-sale customer service reports. It's a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external.


Due to the known consignor duties carried out the successful candidate will need to provide 5 years work history including confirmation of dates from previous employers. A basic DBS check will be also be required for this role.

Requirements:

Excellent interpersonal and communication skills Experience in Customer Service/Administration or similar role Team player Good attention to detail Organised and methodical in approach Ability to multi-task A satisfactory basic DBS check

Key Duties & Responsibilities:

Handling of all service-related and customers orders including customer requests, processing orders, processing and dispatching goods, and information such as stock availability, delivery dates and pricing. Provide point of contact for sales enquiries, communicating all requests to the relevant BDM or Distributor and support the Business Development Managers with production of quotations Provide confident customer care. Respond promptly and efficiently to sales enquiries daily. Establish and maintain customer account details with all relevant and up to date information in the DSE operating system. Accurate preparation of export documentation ensuring compliance with statutory Customs & Excise procedures Process and co-ordinate customer requests for online store approval and monitor sales orders subsequently processed Process credit card payments using online payment system. Work as an effective team member liaising with the Production, Quality, Dispatch and Accounts functions to ensure our customers are provided with high quality products delivered on time. Help in other areas of the company as required

Benefits:

25 days holiday + Bank Holidays New flexible holiday scheme Bupa Healthcare package Life Insurance Enhanced Maternity/Paternity pay 5% Pension contributions Companywide performance based annual bonus scheme
Pay: 25,880.00-29,857.29 per year


Additional pay:


Bonus scheme
Benefits:


Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Private medical insurance Sick pay
Schedule:


Day shift Monday to Friday No weekends
Ability to commute/relocate:


North Yorkshire YO14 0PH: reliably commute or plan to relocate before starting work (preferred)
Application question(s):


Are you experienced in Customer Service/Administration or similar role? Do you have excellent interpersonal and communication skills?
Experience:


Sales: 2 years (preferred)
Work authorisation:


United Kingdom (preferred)
Work Location: In person