Job Description

Join our Team

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About this opportunity:

As part of Ericsson's mission to harness new technologies to change the future, we're currently seeking a driven and technically savvy Broadcast Engineer. This critical team member will be responsible for managing and maintaining our broadcast services infrastructure. The role demands a versatile skill set, from project delivery to regular technical support, and may require individuals comfortable with 24/7 shift working arrangements. You'll work hand-in-hand with our Playout Operations team to ensure we consistently deliver a flawless viewing experience to our client's audience.

What you will do:

Liaise directly with customers, managing incidents from inception to resolution. This includes troubleshooting, diagnosing, and resolving technical incidents within their respective platform and escalating issues when necessary. Take a leadership role within the team, prioritizing workloads, promoting good practices, and maintaining a professional approach under operational pressures. Respond to, investigate, and resolve incidents affecting on-air flow, collaborating with internal and external engineering teams as needed. Manage recurring problems by closely working with engineering teams and documenting issues in accordance with set procedures. Communicate regularly with internal and external customers regarding incidents, problems, and projects, attending meetings as necessary. Plan and execute upgrades on assigned technology platforms, managing relationships with suppliers to ensure suitable support arrangements.

The skills you bring:

Incident management. TV Support. Broadcast. Process Management. Service Delivery Business Understanding. Change Management. Customer Insights. Business Communication. * Stakeholder Management.