Job Description

Are you a natural problem-solver, have great communication skills and pride yourself on providing a brilliant customer service? If yes, then look no further - our Housing Operations team are recruiting an Income Administrator to provide vital support to the Rent Payment team, maximising income for Midland Heart.



We own 34,000 quality homes for social and affordable rent across the Midlands, and one of our keys to success is ensuring our finances remain strong. Your role as an Income Administrator will be to support a high performing team of Rent Payment Officers.

Your day-to-day responsibilities will include:

Taking ownership of the Universal Credit Portal and Mailbox, responding to requests from Department of Work & Pensions and applying for alternative payment arrangements



Verifying Universal Credit claims



Supporting council tax administration by liaising with Local Authorities regarding payment liability



Producing invoices for properties where rental income is paid by an Agency, such as Social Services



You'll have occasional contact with our customers and be expected to provide an excellent customer service.



Although this is primarily an office-based role, there will be some flexibility for home working in line with our Smart Working approach.



Our ideal candidate? We're looking for an individual with a positive and proactive approach, who isn't afraid of taking ownership and delivering tasks to the highest standards. Your application will show us the following:



You'll demonstrate an attention to detail and a right first-time approach to work



You'll have excellent IT skills, with the ability to use a range of Microsoft packages and learn in-house systems



You're able to manage your own workload effectively, as well as working collaboratively with the wider team.



We can support you to develop your knowledge of Income/Housing!



Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.



Interested? Scroll down below for a full Role Profile. Applying is easy - simply register on our candidate portal, upload your CV and cover letter to really showcase your customer service, prioritising and teamwork skills



We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.