Job Description

Job Introduction

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Job Title:

Income Assistant

Salary:

28,901.61 per annum

Location:

Acton Court, Acton Gate, Stafford, ST18 9AP (with hybrid working)

Hours:

37 hours per week

Contract type:

Fixed term contract until 31st March 2026

About the role:

We currently have an exciting opportunity for an

Income Assistant

to join our successful Income Team on a full time, fixed-term basis.

What you'll be doing:

As an Income Assistant, you will be required to have knowledge of welfare benefits, housing legislation and be able to demonstrate best practice regarding income collection and court processes. This is a customer focused role requiring a holistic approach to problem solving and you will be required to think strategically to achieve positive results for both the customer and the business.


The successful candidate will be supporting our customers to navigate the intricacies of welfare benefits and sustaining their tenancies. Therefore, if you have an ability to be pro-active, use a wide range of software packages, can demonstrate good communication skills and have a positive approach to tackling problems whilst also working to tight deadlines and targets we would love to hear from you.

We're looking for someone who has:

Experience and knowledge of housing legislation and best practice regarding Income and court process (desirable) Experience of working with internal and external partners to resolve complex issues An ability to be pro-active, use own initiative and be self-driven to achieve agreed individual targets Experience of working with vulnerable customers. Ability to tackle difficult situations with confidence and negotiate to reach a good solution Pro-active communicator to ensure customers are at the heart of the case management

We can offer you

A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About Us

We're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.


The way we work is shaped by three simple behaviours:

Own it - make it happen Improve it - move things forward. Live it - show understanding and compassion

We're building something special and need talented people to help lead the way. There's never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn't only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies' network.

How to apply

If you need any support with submitting your application, please email careers@hpg.org.uk

Closing date:

Friday 28th November 2025 - interviews to commence from 1st December 2025



We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details. We may close this vacancy early if we receive a high volume of applications. If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.

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Income Assistant

Salary

28,901.61 per annum

Frequency

Annual

Job Reference

HPG/TP/4215/378

Contract Type

Full Time / Fixed Term

Closing Date

28 November, 2025

Job Category

HPG - Homes Plus

Business Unit

HPG - Homes Plus

Location

Acton Court or Parker Court , United Kingdom *

Posted on

17 November, 2025