Job Description

We're Hiring: Income & Invoicing Officer

Department:

Housing Operations (Support Services)

Salary:

29,361 - 30,396

Location:

Agile / Leyland

Hours:

36.25 hours per week

Contract:

Permanent

Join Our Legacy of Change and Community

At Progress Housing Group, we're more than just homes, we're a community. With 900+ passionate colleagues, we're committed to making a difference every day, supporting people to live independently and thrive.




We're now looking for an Income & Invoicing Officer to join our Housing Operations (Support Services) Team on a permanent basis. If you're organised, proactive, confident with financial systems, and ready to support the smooth running of our income processes, we'd love to hear from you.

About the role

As an Income & Invoicing Officer, you'll play a key role in preparing and issuing invoices for rechargeable repairs, management charges, void recharges, and other services. You'll manage the collection of sundry and commercial debts, including former tenant arrears, ensuring credit control procedures are followed appropriately.




You'll liaise with colleagues, customers, and external partners to resolve queries, process incoming invoices for utilities and council tax, and maintain accurate records using systems such as QL and Excel. You'll also support the wider team with administrative tasks and contribute to the continuous improvement of systems and reporting.




This role is agile, with an expectation of working in our Leyland office at least 2 days per week.

What We Are Looking For

To be successful in this role, you should have:




Experience in customer service, especially over the phone, and/or credit control Strong organisational skills and the ability to prioritise workload Confidence using Excel and financial systems for reporting and administration Ability to work independently and as part of a team Previous experience in debt management or a rent/debt collection environment

Why Progress?

Because we're people-focused, genuine, and forward-thinking. We care deeply about our colleagues and communities, and we'll support you to grow in a role that really matters.

How to Apply

Click Apply Now, upload your CV, and complete our short application. Be sure to include a supporting statement that highlights why you're a great fit for this role.

Closing date

: 09:00am Wednesday 5th November 2025

Interview date

: Wednesday 12th November 2025




We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.