Job Description

We are working with a well-established Client in Birmingham who are seeking a proactive and knowledgeable Income Manager to lead their income recovery team.
Income Manager - Birmingham
Salary: 37,000 - 43,000 per year
Location: Birmingham (Hybrid Working Available)
Contract: Permanent
Employer: Housing Association
Key Responsibilities:

• Oversee the day-to-day management of the income collection team, ensuring processes are followed and targets are achieved.
• Support the team to maximise rent collection, minimise arrears, and provide advice and assistance to tenants facing financial challenges.
• Take responsibility for complex arrears cases, including preparing and attending court when necessary.
• Collaborate with other departments and external agencies to ensure a joined-up approach to income recovery and tenancy sustainment.
• As Income Manager, you will also contribute to shaping policies and procedures to ensure continuous service improvement.

What We're Looking For:

• Proven experience working in income recovery within social housing.
• Previous experience as an Income Manager, or demonstrable experience supporting or mentoring staff in a similar setting.
• Confident handling legal processes related to arrears recovery.
• Strong knowledge of arrears procedures, welfare benefits, and tenancy support services.
• Passionate about delivering a high-quality, customer-focused income service.

Why Apply?

• Competitive salary of 37,000 - 43,000.
• Flexible working with hybrid options.
• Opportunity to make a real impact and shape the income service.
• Investment in your development to support your growth as an Income Manager.

How to Apply:
If you are interested in this Income Manager opportunity, apply today or contact Tiyana directly at tiyana@niyaapeople.co.uk or call 0121 790 0980 for an informal chat.