Job Description

Income Officer - x2 permanent position

x1 6 months Secondment opportunity/Fixed Term Contract

Location -

(Designated Office - Memorial House) This role is desk based with the ability to work from home or office and a requirement to attend court.

Hours -

35 hours per week, 8am - 6pm (usually one 6pm finish per week)

Salary -

27,213- 30,237 per annum (RFJ 5)

The role

As an Income Officer you will support the delivery of the income management service, which aims to maximise the amount of rent collected and minimise financial hardship within our communities.


Key responsibilities for the role include:

Delivering a high level of income collection performance for your allocated patch. Working in partnership to enable customers to access financial and tenancy support. Establishing and maintaining strong, effective relationships with emh colleagues and external partners. Legal escalating possession claims when appropriate, in line with procedure.

The ideal candidate

Customer service is key in this role, and we'd love to hear from you if you:

Have excellent customer service skills Adapt positively to change Enjoy problem solving and finding solutions to help others

Currently the department is open 8am - 6pm. There may be the possibility of opening until 8pm in the future.

For further information about the role, please see attached and Person Specification.

Secondments

Secondment opportunities support a developmental and motivating workplace, enabling colleagues to develop their knowledge, skills and experience and promote talent management across the business.



Applications for secondments are open to colleagues who have:

Successfully completed their probation, Have been employed for a minimum of 12 months, and Are performing satisfactorily in their substantive role.

Prior to submitting an application for secondment, individuals must discuss with their line manager whether a secondment application would be supported by their department.

Please see the secondment policy for full details regarding secondments.

How to apply

Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification.

"We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application"

emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.


We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.


But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.


We do this by:

Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services. * Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.