Job Description

Income Officer

------------------

Income Officer - 12 Months Maternity Cover

35,437.23 per annum (Full Time - 37 Hours per week)



Northallerton (Agile Working)



Closing Date for Applications: Monday 21 July 2025

The Role

Are you able to offer an empathetic approach to income collection? Are you passionate about supporting customers with financial guidance to sustain their tenancies? If so, come join Broadacres to be part of delivering a great customer experience as we strive to be the best rural housing association in the country.

What You'll Be Doing:

You'll take a proactive and empathetic approach to rent collection, using a range of communication methods to engage with tenants and help them stay on track. You'll monitor payment plans closely, taking timely action to prevent arrears and support tenancy sustainability.



You'll offer budgeting advice and financial guidance, helping customers maximise their income and access the support they need. You'll work closely with partners like the DWP, local councils, and voluntary services to ensure no one is left behind.



When court action is necessary, you'll handle it professionally and sensitively, ensuring all legal protocols are followed and decisions are made with care and fairness.



You'll also support tenancy and community management--visiting neighbourhoods, resolving issues, and encouraging residents to get involved in Broadacres initiatives. You'll work hand-in-hand with colleagues to deliver a consistent, high-quality service.



Above all, you'll be a valued team member who lives our values every day--treating people with respect, listening with empathy, and working with passion to make a real difference.

Who We're Looking For:

Finding the right person is really important to us. If you feel you're that person but don't quite meet 100% of the criteria, we'd still like to hear from you. We're an inclusive employer and believe in life without barriers.


Significant experience in a customer advice and/or administrative role.

Experience in a housing income collection role would be desirable.

Proven ability to work collaboratively with both internal colleagues and external partners.

Demonstrated experience in dealing effectively and professionally with members of the public.

Sound understanding of current issues affecting the housing sector.

Well-developed written and verbal communication skills, with the ability to communicate clearly and appropriately with a range of audiences.

Strong problem analysis skills, with the ability to assess situations, evaluate options, and make sound decisions.

High level of self-motivation, with a consistent track record of setting and achieving goals independently.

Ability to manage multiple priorities effectively in a fast-paced environment.

Proficient in Microsoft Office applications and experienced in using computerised housing management systems to support efficient service delivery.

Commitment to delivering high-quality services as part of a team.

What We Offer:

Competitive Salary: Alongside a generous annual leave package and flexible working options.

Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service. Buying Additional

Agile Working: Enjoy flexible working arrangements.

Comprehensive Benefits: Additional perks to support your wellbeing, including our Employee Assistance Programme service.

Why Broadacres?

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: 'to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home.



At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.



Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!