Job Description

Overview:
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Are you ready to play a key role in income operations that support positive change, financial sustainability, and service excellence?

Join Change Grow Live as our

Income (Receivables) Manager

.

Change Grow Live is a national charity dedicated to making a difference in the lives of those accessing our services. Our core values: be open, be compassionate and be bold guide us as we offer support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

As

Income (Receivables) Manager

, you'll lead the oversight of our charity's income operations--owning credit control, billing, and sales ledger processes to ensure timely and accurate revenue collection. You'll work collaboratively across internal teams and external partners to support healthy cash flow, minimise overdue debt, and maintain robust financial controls. Acting as a key business partner, you'll provide insightful income analysis, contribute to month-end and year-end reporting, and drive improvements in revenue management practices. Your work will play a vital role in ensuring compliance and sustaining the financial health of our organisation.

Where:

Working out of one of our Regional Business Units (Manchester, Leeds, London or Brighton)

Full Time Hours:

37.5 hours per week

Full Time Salary:

42,076.87 to 44,471.72 (based on full time working hours, pro rata for part time)

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities:

Key Responsibilities:

Lead the management of income streams, ensuring timely and accurate billing, collections, and credit control. Oversee sales ledger processes and implement effective revenue recognition in line with IFRS/GAAP standards. Collaborate with service managers, commissioners, and internal teams to improve cash flow and resolve outstanding debts. Analyse income trends, provide regular financial reporting, and support decision-making through insightful revenue data. Ensure compliance with internal controls and external financial regulations. Develop and enhance income-related processes, systems, and team capability across the organisation. Contribute to financial planning and strategic projects, working closely with finance leaders to support organisational goals.

What We're Looking For:

Proven experience in Credit Control, with at least 5 years in the field and 2 years in a senior role. Experience within a financial shared service centre and strong understanding of accounting principles; part-qualified or working towards ACCA, CIMA, or CICM desirable. Excellent communication, negotiation, and interpersonal skills, with confidence in handling complex stakeholder relationships. Strong Microsoft Excel and system skills, with a keen eye for data accuracy and financial integrity. Organised, proactive, and results-focused, with the ability to manage multiple priorities in a fast-paced environment. Knowledge of public sector contracts and experience engaging with commissioners and local authorities. High level of professional integrity and a commitment to continuous improvement.

Why Work With Us?

At Change Grow Live, we believe in people. We're a values-driven charity that offers a supportive, inclusive, and flexible working environment.
We offer:Hybrid working to support your work-life balance Competitive salary and contributory pension scheme 25 days holiday plus bank holidays, rising with service Paid 'Wellness' hour each week and access to mental health resources Career development pathways and continuous learning opportunities A culture that champions individuality, collaboration, and impact Generous Refer a Friend Scheme

Ready to make a difference through your financial expertise?

If you're passionate about income management and want to play a key role in supporting the financial sustainability of life-changing services, apply now to join Change Grow Live and help us make a lasting impact.
Salary Range (pro rata if part time): CGL points 38 to 40 (42,076.87 - 44,471.72) ILW / OLW /Fringe: N/A - Outside London Weighting Area Closing Date: 3/7/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details:: Ryan Gallear | ryan.gallear@cgl.org.uk :