Job Description

At Amplius, we're on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.
In our Income Recovery Advisor role, you'll lead on monitoring and recovering rent and other accounts and take necessary action in line with policies and procedures. Using a range of effective communication methods, you'll make informed decisions to secure payments, reduce outstanding debt, and improve overall income performance--while ensuring a fair and supportive approach in line with our responsibilities as a social landlord.
Location: Hybrid, with a weekly presence in either our Rushden, Peterborough, Boston or Milton Keynes office.
Salary: Up to 24,128.87 per year (based on a 100% FTE of 31,806.24)
Contract: Permanent / Part-Time
Your week: 27.5 hours p/week (Monday - Friday, 9am - 2.30pm)
Snapshot of your role
This is what your day will look like as our Income Recovery Advisor:

• Ensure incoming calls and post are dealt with. Act as the focal point of the service in terms of telephone-based case handling, providing an effective and customer focused service, and proactively pursuing payment of arrears either by phone or other forms of contact.
• Ensure clear communication with customers by telephone or written communication and keeping accurate case notes and appropriate internal systems up to date.
• Negotiate repayment plans, and/or progress cases as necessary through Amplius' recovery processes
• Ensure customers are advised appropriately at all stages of the recovery process, engaging internal money advice services or signposting external agencies.

Your toolkit for success
To thrive in our Income Recovery Advisor role, you'll need:

• Proven experience of working in a fast-paced customer focused environment.
• Maintain high levels of customer care at all times.
• Organised and efficient with the ability to adapt and prioritise work demands, dealing with challenging situations and making appropriate decisions using own initiative.
• Excellent interpersonal skills that enable relationships to be built and maintained.

Why join Amplius?
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:
Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
We're dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Perks of working at Amplius

• 28 day's annual leave plus bank holidays, with the ability to carry over allowance and purchase more (pro-rata based on contracted hours)
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday and gym membership discounts
• Plus lots more once you join!

The important stuff
We're dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Have any questions? Contact the and we'll be in touch to support you with any questions, queries or conundrums!
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.