Job Description

We're excited to be looking for two new Income Recovery Specialists to join our busy Income team in Eastleigh.


We have two fixed term contracts available. One for 3 months, and another for 6 months.


You'll contact customers who have fallen into arrears, investigating the circumstances around this, negotiating repayment agreements and signposting them to internal and external support if required.


Collaborative working and communication skills will all be essential as you'll work with a range of stakeholders from DWP, debt advice organisations and internal welfare support colleagues to make sure our customers receive the support they need.


An awareness of relevant housing legislation will be a must as you'll prepare legal documents and represent Abri in court in support of possession of our properties. You'll ensure that our income targets are consistently met, maximising our income whilst delivering an exceptional customer service.


If you're looking for a fresh challenge and want to join a committed and high performing team, we'd love to hear from you!


Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England.


We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?


We're investing 689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.


More information about Abri and our strategic objectives can be found at

www.abri.co.uk