Job Description

We're looking for an

Income Services Officer

who is passionate about supporting customers, sustaining tenancies and delivering effective income management.


In this role, you'll manage rent and service charge accounts for a set area, working with customers to prevent arrears and agree proactive solutions. You'll provide a high-quality, supportive service that keeps customers informed and builds trust, while working closely with Neighbourhood Officers and Area Team colleagues to support sustainable tenancies and help maximise the performance of our homes.

What you'll do:

Managing rent and service charge accounts, taking early action to prevent arrears from escalating Agreeing and monitoring affordable repayment plans with customers Advising customers on rent policies, welfare benefits and financial support options Preparing accurate and timely documentation for legal action, ensuring everything meets legislation and guidelines Dealing with customer enquiries across all channels in a clear, helpful way Working with colleagues to maintain sustainable tenancies and thriving neighbourhoods Keeping accurate records and using data to identify risks early Supporting service improvements and contributing ideas to make processes more effective Demonstrates a consistent level of commercial awareness and a commitment to the principles of Value for Money

What we're looking for:

Experience working in rental income collection, credit control, or dealing with housing rent accounts Experience managing debtors and agreeing affordable repayment plans Strong administrative skills with attention to detail and accuracy Builds and maintains positive relationships with customers and colleagues Able to communicate and inform colleagues and customers in a clear, and approachable way A full driving licence and access to a car

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!


We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.


Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.


Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.


Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.