Job Description

Permanent, full time (37 hours per week)

Closing date: Sunday 10th August 2025

Interview date: Friday 5th September 2025

Come make a real difference as our Income Team Leader!


Everyone should have a warm, safe, affordable home. As our Income Team Leader, you'll play an important role in making this a reality for thousands of families in Gloucestershire and the surrounding areas.


You'll lead your team to deliver a high quality, compliant, income support service and provide a great customer experience to our tenants. You and your team will monitor and manage accounts for all tenancy types, supporting tenants that fall into arrears with an aim to keep them in their homes. Working with the Head of Income you'll help develop and improve the team's processes.

What you'll bring to our team

Skilled and experienced, you'll understand the importance of following regulations and working within agreed targets and budgets. You'll build good relationships across the business and support your team to develop their skills and provide the best outcomes for our tenants.

What we are looking for

Experience leading an income team in a performance-focused environment. Strong understanding of rent arrears and debt recovery processes, with experience presenting cases in court. Experience engaging with Local Authority and Universal Credit regarding rent increases and benefit issues A competent written and verbal communicator that can communicate effectively with all stakeholders using appropriate, relevant language and techniques. Ability to work collaboratively and take ownership and accountability for the success and performance management of their team.

Qualifications

Full UK driving licence and access to a car insured for business use. Qualified to HNC level or higher in a relevant subject area ideally. Chartered Institute of Housing qualified or equivalent.

People lie at the heart of Two Rivers Housing's success and we offer great rewards in return for great contributions from our staff.


We have always been deeply committed to training, motivating and developing our staff in a variety of ways, and our continuing focus on this has been recognised by several prestigious external organisations. We are particularly proud to have earned our place in the Sunday Times 'Top 100 Best Not for Profit Organisations to Work For' and we have held the Investors in People 'Gold' accreditation for several years now. We've also won awards for our apprenticeship training programme.


Here are just a few of the many reasons why we - and others - think Two Rivers Housing is an excellent organisation to work for.

We're a not-for-profit community association that makes a real difference to the lives of thousands of people. We work in a modern, environmentally-friendly office, which has been nationally-accredited for energy-efficiency, sustainability and workplace safety. We offer a flexible approach to working styles and work-life balance, including options to use our flexi-time scheme, agile working policies and our job-share and part-time contracts. We run employee engagement initiatives and a reward scheme to recognise individual and team contributions. We believe in having fun at work too! We run social events, summer barbecues, morning briefings with breakfast thrown in, an annual all-staff awayday and there's always a plentiful supply of cake to raise money for charity and celebrate special occasions! * We support every member of staff to provide one day each year to support community projects that are really valued by the organisations and charities we help through activities such as gardening, litter-picking and painting.