Job Description

Permanent, full time (37 hours per week)

Closing date: Sunday 10th August 2025

Interview date: Friday 5th September 2025

Come make a real difference as our Income Team Leader!


Everyone should have a warm, safe, affordable home. As our Income Team Leader, you'll play an important role in making this a reality for thousands of families in Gloucestershire and the surrounding areas.


You'll lead your team to deliver a high quality, compliant, income support service and provide a great customer experience to our tenants. You and your team will monitor and manage accounts for all tenancy types, supporting tenants that fall into arrears with an aim to keep them in their homes. Working with the Head of Income you'll help develop and improve the team's processes.

What you'll bring to our team

Skilled and experienced, you'll understand the importance of following regulations and working within agreed targets and budgets. You'll build good relationships across the business and support your team to develop their skills and provide the best outcomes for our tenants.

What we are looking for

Experience leading an income team in a performance-focused environment. Strong understanding of rent arrears and debt recovery processes, with experience presenting cases in court. Experience engaging with Local Authority and Universal Credit regarding rent increases and benefit issues A competent written and verbal communicator that can communicate effectively with all stakeholders using appropriate, relevant language and techniques. Ability to work collaboratively and take ownership and accountability for the success and performance management of their team.

Qualifications

Full UK driving licence and access to a car insured for business use. Qualified to HNC level or higher in a relevant subject area ideally. Chartered Institute of Housing qualified or equivalent.


INDHIGH


Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say.


It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.


We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so.


And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself.


Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now.