Job Description

Job number

LBC03927

Contract Type

Fixed Term / Secondment

Posting End Date

27 July 2025

Job Area

Housing, Property Management and Facilities

About the job

-----------------

Salary: 41,511 - 44,711 a year pro rata plus 963 essential car user allowance

Hours per week: 37

Contract type: Fixed Term for 1 year

This position is available as a secondment opportunity for 1 year. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager's permission.

Are you passionate about making a difference in your community? As our Income Management Team Leader, you'll play a crucial role in delivering an effective and efficient income management service for all Housing Operations council clients. This dynamic position will have you at the heart of key processes such as rent collection, income maximisation, arrears recovery, and debt management.



You'll coordinate money and benefit advice, manage court possession proceedings, and advocate for clients when needed. Your role will also focus on promoting social and financial inclusion by staying ahead of the latest welfare benefits like Universal Credit, training your team, and informing tenants.



In addition, you'll manage and guide the Income Management Team, providing clear direction, effective training, and supervision to help achieve our wider Housing Landlord objectives.

Please note this role does not attract sponsorship.

About you

-------------


To be successful in this role, you will have:

Proven experience

in managing systems and processes related to income in a housing management or financial environment.

Strong leadership experience

, including staff management and performance monitoring. Excellent

communication skills

, both written and verbal, with the ability to engage a wide range of stakeholders, including customers, internal departments, and external agencies. The ability to

provide complex technical and legal advice

, offering realistic and practical solutions to both routine and complex issues. Demonstrated ability to

lead, motivate, and develop a team

, fostering a collaborative and high-performance culture.

Expert knowledge

of current housing legislation, regulations, and best practices. Comprehensive understanding of

arrears control

,

temporary accommodation

,

welfare benefits

, and

basic debt counselling

principles.

Chartered Institute of Housing (CIH)

membership or equivalent qualification, or substantial equivalent experience.

About us

------------


Our ambitious

Luton 2040 Vision

- that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.



The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?



We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

Application Process

-----------------------

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

------------


We offer a range of excellent staff benefits which include:



From 25 to 32 days' annual leave: linked to length of service and grade Buying annual leave scheme: buy up to 20 days additional annual leave Career Pathways: step up in your career or move into a specialist area Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant Generous relocation package: up to 8,000 (subject to eligibility) Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns Training and support: unlimited access to development courses, mentoring and support and clear career pathways Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons Arriva Travel Club: great value savings on local bus travel

How to apply

----------------


We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!



Our 'How to apply' page has more tips to help with your application: How to apply