Job Description

Huggard s - Independent Living Officer o

Working with residents to establish aspirations and goals that are ambitious and achievable.

Helping individuals to identify and overcome the barriers that can cause a return to homelessness and may prevent them from moving into more sustainable accommodation.

Supporting individuals to engage with existing housing, health and support services. Utilising a case management approach and tools to document these plans and work to a personalised outcome focused plan for each individual. Working with Clients duties Be a warm and welcoming presence for when people access our service o Engage with a range of individuals who have multiple and compounded support needs with a view to engaging them in appropriate services, build on their skills and strengths and supporting them in their own homes

Hold a caseload of residents and work with residents to assess and identify their support needs, agreeing support plans, recording outcomes and reviewing progress towards achieving their goals.

Undertake risk assessments for each customer and reviewing them regularly o Provide housing related support including aiding clients with paying rent, maintaining their room to a decent standard and other key skills.

Providing support around developing key life skills; including digital literacy, budgeting and citizenship.

Support those in crisis effectively with clear communication and action and referral to expert support.

Employing effective de-escalation/conflict resolution skills aimed at supporting behaviour change Partnership working duties

Supporting and liaising with other agencies to support our clients and ensuring partnership working.

Work closely with the Harm reduction team within the service to ensure that residents are able to access support, advice and treatment.

Work closely with Cardiff Single Persons Gateway in order to maximise accommodation opportunities for service users Communication

Ensure important and relevant information is handed over to the necessary people and hostel handovers are completed thoroughly

Record information on Huggard database and update and complete relevant documentation for the role.

GENERAL Huggard s - Independent Living Officer

Promote and uphold the dignity of Huggard clients and abide by Huggard's Equality, Diversity and Inclusion Policy.

Adhere to Huggard's Policies and Procedures at all times.

Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.

Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff.

Attend and participate in team meetings, training for the role and other meetings as required. This job description covers the current range of duties and will be reviewed from time to time. It is Huggard's aim to reach agreement on changes, but if agreement is not possible, Huggard reserves the right to change this job description.

Person specification ESSENTIAL REQUIREMENTS

Experience, Skills, Knowledge and Abilities

1. Confidence in working with people who have suffered traumatic lives and my experience difficulty in motivating themselves to effect positive change.

2. A willingness to work in a psychologically and trauma informed way adhering to evidenced ways of working and best practices.

3. Understanding or willingness to learn about the operations of Supported Accommodation projects.

4. Experience of working as part of a team to get results.

5. An ability to be calm, resourceful and enthusiastic in their work

6. The ability to problem solve, work dynamically and adapt to changing situations at work

7. Strong communication (written and verbal), IT skills and relationship-building skills. The following are required of all roles with Huggard. However, you do not need to address these in your application.

Genuine interest in and commitment to Huggard's work and client group.

An understanding of and commitment to diversity & equality.

Willingness to work flexibly in response to changing organisational requirements.

A Driving Licence is deemed highly desirable and will be asked about at interview.

Huggard Terms and Conditions for this role.

Salary. Huggard is a real living wage employer. A starting salary of 27,518.00 for this role rising to 28568 on completion of 6 months probationary period. This is reviewed annually to take account of cost of living, rises in the real living wage base rate. For exceptional candidates Huggard will look at the banding for this role.

Working hours ILO roles work across the week 11 hour shifts with an hour unpaid break as part of this. 8am to 8pm rota. The Rota pattern equates to 7 shifts in 14 with every second weekend off. The hours are 38.5 hours per week.

Pension. Huggard operates a Group Personal Pension Scheme through Standard Life for all contracted staff and pays an employer's contribution equivalent to 7% of each employee's salary into the scheme and the employee pays a minimum of 1%

Holiday. Huggard holiday entitlement It starts at 5 weeks' holiday (6.6 weeks including Bank Holidays). Staff required to work Bank Holidays will be given time off in lieu and some Bank Holidays also attract double pay.

Healthcare. Huggard pays for Benenden Healthcare for all contracted staff. The immediate benefits for staff include: o 24 hour GP advice line, 24/7 counselling helpline (relationship, money, employment, anxiety), Health advice line o After 6 months in the scheme, staff have access to: Treatment and surgery, Local consultations and tests, Physiotherapy, Counselling & psychology for stress, bereavement, anxiety or depression as well as other mental health problems.

Financial help with cancer or TB. Meals. Staff are able to make use of Huggard's kitchen services at a subsidised rate. CycleScheme: providing staff with the benefit of being able to purchase bicycles.

Job Type: Full-time

Pay: From 27,518.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme Sick pay
Work Location: In person