Job Description

Position: Indoor Key Account Manager


Contract Type: Permanent - 37.5 hours


Location: Ryton


Shift: Mon - Fri


Join the UK's premier parcel delivery company


What you'll do:


Responsible for the maintenance and the growth or a portfolio of customers. Be fully compliant with all internal systems and maintain all customer's records within our CRM system.


Key Role Responsibilities:

Accountable for the performance of a portfolio or customers base revenue to achieve quarterly targets Lead and or support on completion of RFP's as required Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular review meetings To accurately provide MI and reporting of own account management portfolio to reflect actual and forecast weekly and monthly performance against agreed KPI's Reacting to market conditions and other influences, develop competitive commercial client propositions. Negotiate client contracts and manage the amendment of pricing through defined processes for authorisation Increase share of wallet from existing customer base through the development of all product lines - Domestic, International and Returns Ensure all customer contact is logged and updated within our Salesforce CRM system, including customer call, visits, opportunities and at risk accounts Work alongside our other sales channels to perform thorough handovers when required Responsible for supporting with all yield management projects to deliver improved customer margin e.g: GPI and margin improvements Provide timely and accurate customer revenue and volume forecasts Ensure customer adhere to agreed volume levels and take a proactive approach to monitor To be fully conversant with all DHL eCommerce UK commercial tools Maintain strong relationships with all departments Generate leads through strong networking and influencing
What We Can Offer You:


We're proud to offer a workplace where everyone can thrive. Here's what you can expect:

Annual Leave: At least 33 days of annual leave (including Bank Holidays). Career Progression Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.
What We're Looking For:

Experience of managing business services contracts within the financial services and/or government sectors Analysis of operational and financial data using MS Excel Excellent written skills and experience of writing RFP responses and client proposals Presentation skills Knowledge of mail services preferred.
At Evri Premium, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.



We are Evri. Where everyone is welcome



We're excited for the future. Let's deliver it together.



Reference Number: HER1169698-4074432



Location: Ryton-on-Dunsmore