Job Description

Work base: Coed Pella, Colwyn Bay


Conwy has castles brimming with history, fine country houses and glorious gardens, rocky peaks of Snowdonia, unspoilt beaches and more. Value a work-life that enables you to take advantage of all Conwy has to offer?


An IT Service Desk post in Conwy's award-winning service is vacant, as the previous post holder has progressed within our team. You will take on an existing office based role, in our flagship modern build 'Coed Pella' in Colwyn Bay. Focusing on developing our service desk provision through industry standards and best practice. You will also build on the work already carried out by the team and mentor others.


Keen to develop and assist in the delivery of IT & Digital Services to the Council's 2500+ users? We also offer the following - a career progression structure, the opportunity to study for an IT Degree, industry standard and other qualifications, buddying and skills share.


Full details of the role can be found in the and Person Specification. The Service Desk is currently supported from 9-5pm, with the opportunity for some flexible working across the team.

Manager details for informal discussion:

Debbie Anchors , Rheolwr Perfformiad a Busnes TG


( Debbie.anchors2@conwy.gov.uk / 01492 576035 )

Welsh Language Skills:

The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.


Conwy is committed to safeguarding. Qualifications and references will be verified.


We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.


We welcome and encourage applicants from all backgrounds and experiences.


We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).


We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.


Mae'r ffurflen hon ar gael yn Gymraeg hefyd.