Job Description

Retail-FCL

We specialise in retail banking and particularly optimisation of ATM networks and their associated systems.

Our mission is to apply our extensive knowledge combined with latest technology such as Robotic Process Automation, AI and Machine Learning to deliver benefit to our customers.

We manage transactions at automated devices, be that cash dispensers, deposit solutions or recycling ATMs, we see these devices morphing into kiosks as other transactions replace cash. Without any affiliations to other organisations we are able to bring a clear, independent and original thinking analysis to projects.

We have been established since 2012 and are PCI compliant and also a Carbon Neutral business. We are also proud to have been awarded the Queen's Award for Enterprise: International trade in 2022.

The IT function is responsible for all network, telephony, application, and cloud infrastructure, as well as security, incident management and IT policy.

The IT function directly enables the smooth running of the business, ensuring all staff have access to the tools and services required to do their job, whilst remaining secure and compliant.

Key Accountabilities

Office Infrastructure: the office is securely connected, and all staff have access to the networks and hardware needed to perform their role (e.g. network and security, devices, printers, conference facilities). Application Management: all staff have access to the applications needed to perform their role (e.g. Micos, KTC, Fresh Desk, desktop software and security). Telephony Management: the telephony platform operates as designed, monitored, secure and configurable to suit the current demands of the business. Cloud Management (Azure): all cloud-based environments are monitored, secure, available, and accessible to those who need them. Costs are monitored and controlled. Supplier Management: all technical third parties and suppliers are closely managed during projects and BAU to provide the outcomes and support required, at the best price, with escalations in place when milestones and SLAs are missed. IT Helpdesk: for all colleagues to easily report IT requests and incidents and for IT to effectively manage requests and incidents to defined SLAs. IT Policies: the business has well-defined policies so that its position regarding IT is clear, with sufficient training and awareness in place so that everyone is aware of their obligations (Supervisor/Manager). IT Reporting: there is sufficient documentation and reporting in place providing evidence that the above objectives are being monitored and met, and where not met a back to green plan exists (Supervisor/Manager).

Qualifications and Experience

Previous working experience in IT, minimum 3 - 5 years. Recognised qualification in Technology, Computer Science or Management Information Systems (MIS) or demonstrable experience Proficient with Windows OS. Strong troubleshooting and critical thinking skills. Excellent customer focus. Excellent written and oral communication skills. Familiar with a range of software and hardware
Job Type: Part-time

Pay: From 14,000.00 per year

Benefits:

Company pension Life insurance On-site parking Private dental insurance Private medical insurance
Schedule:

Monday to Friday
Ability to commute/relocate:

Basingstoke, RG22 4RA: reliably commute or plan to relocate before starting work (required)
Education:

Certificate of Higher Education (preferred)
Work Location: In person

Reference ID: RetailFCLITM0524