Job Description

Job Advert

The Team Behind the Success

You will be joining a people-focused, values-driven business that has proudly earned Best Companies accreditation for three years running. We place employee engagement at the heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive to provide exceptional service and lasting relationships. As we continue to grow, 2026 promises to be an exciting year, there's no better time to be part of our journey.


We've been enhancing managed services for UK organizations since 2003. We specialise in telephony, connectivity, managed IT, cyber security, and cloud infrastructure, providing customers with the tools they need to succeed. We're committed to evolving our services to meet their needs and exceed expectations. By joining us, you'll have the opportunity to make a real impact on the businesses we partner with--and the world around them.


At Telappliant, we are committed to providing an environment where every individual is valued, and your growth is at the forefront. In return for your hard work and fresh insights, we offer opportunities that accelerate your career development and provide the guidance needed to reach your full potential. Here, you'll not only enhance your skills but also build lasting connections with a team that shares your vision.

What's your mission?

As an Infrastructure Apprentice, you will gain hands-on experience supporting the design, delivery, and maintenance the infrastructure across the business. Reporting to the Infrastructure Team Lead, you will work alongside experienced engineers to build on your existing technical foundations and develop practical, real-world infrastructure skills.


You will work towards a recognised Level 4 Infrastructure / Networking qualification, with 20% of your working time dedicated to off-the-job learning. The apprenticeship will typically last 18 months to 2 years, combining structured study with practical experience.


This role is suited to someone who already has a foundational understanding of IT infrastructure, such as basic knowledge of networking, connectivity, routers and switches. This experience may have been gained through previous study, a completed Level 3 ICT apprenticeship or other formal IT training. What matters most is your technical grounding, curiosity, and motivation to develop a long-term career in infrastructure and managed services.

What will you be doing?

You will support the Infrastructure team with day-to-day operational and project-based activities. No two days will be the same, and your responsibilities will include:

Learning how infrastructure components such as servers and networks are installed, configured, and maintained, while supporting senior engineers Shadowing and assisting senior engineers with connectivity, routing, and switching activities Supporting the monitoring of infrastructure systems to understand performance, availability, and security Assisting with basic troubleshooting tasks and escalating issues appropriately Supporting routine maintenance activities, including patching and upgrades, under supervision Gaining exposure to infrastructure projects and service improvement work Assisting with asset management tasks, including hardware tracking and documentation Supporting backup, recovery, and business continuity activities as part of the wider team Learning and following security, compliance, and change management procedures Keeping documentation and records up to date under guidance

As your experience develops, there may be opportunities to support planned maintenance or incident response activities outside of standard business hours.

What do you need?

To apply for this apprenticeship, you will need the following characteristics:

A genuine interest in IT infrastructure, networking, and connectivity Strong verbal and written communication skills A logical, structured approach to problem-solving The ability to work accurately and follow technical processes A willingness to learn and develop your technical capability The ability to work effectively as part of a team A full UK driving licence, as travel to different sites may occasionally be required

Skills, Knowledge and Abilities

Minimum of 5 GCSEs at grade A-C, including English and Maths
Foundational knowledge of IT infrastructure concepts such as networking, connectivity, routers, switches, and basic troubleshooting This knowledge may have been gained through: + A completed Level 3 ICT / IT apprenticeship
+ A relevant college course, degree, or postgraduate qualification
+ Formal IT training or structured learning
Good working knowledge of Microsoft applications (Word, Excel, Outlook) Curious, motivated, and keen to build technical expertise Task-oriented with the ability to take ownership of assigned work Strong attention to detail Professional attitude and strong work ethic
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Equal Opportunities

Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity. We are an equal opportunities employer, and we are committed to treating all applicants and employees fairly and equally.

We work hard and we play hard - just a few of our Benefits include:

25 days holiday, plus UK Bank Holidays An additional day off to celebrate your birthday Life insurance Income Protection cover Cycle to work scheme EAP - 24-hour support to help with all of life's challenges Like us, you will have a passion for continuous development and development opportunities will always be available to you

This is a fantastic opportunity to join a growing company that offers long-term career development and further training opportunities for the right individual.


Interested? Please submit a CV and a 1-page cover letter telling us about yourself and why you are interested in this apprenticeship programme, and we'll be in touch in the New Year.