Job Description

Infrastructure Engineer


Technical 2A


Publish date: Wednesday 27 August 2025


Closing date: 12pm, 3 September 2025


Salary: 35412 - 37280


Hours: Full-time, permanent



Overview


West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people.


Our vision is 'Making the West Midlands safer, stronger and healthier'.


This vision and the strategic goals outlined in 'Our Strategy' are what drives the people, professionalism and pride with which we serve our communities.


Are you an experienced Infrastructure Engineer ready to support and enhance critical IT services? Do you want your technical expertise to directly impact public safety and community resilience?


We're looking for a proactive, solutions-driven Infrastructure Engineer to join our collaborative IT team at West Midlands Fire Service, playing a central role in developing and supporting the systems that keep our organisation running 24/7.



Responsibilities


maintain and support infrastructure systems across our premises, virtual, and cloud environments


deliver infrastructure projects on time and to quality standards


provide 2nd/3rd line support and manage incidents, requests, and changes in line with ITIL processes


ensure compliance with security and data protection standards (NIST, cyber essentials)


patch, upgrade, and monitor core infrastructure services


support systems including server environments, active directory, backup solutions, firewalls, telephony, and endpoint protection.


Experience and skills


Essential skills or experience


strong understanding of IT infrastructure operations and support


proficient in Windows/Unix environments, Microsoft 365, Active Directory


experience with firewalls, server environments, endpoint protection, and backup systems


working knowledge of network infrastructure (LAN/WAN/Wi-Fi)


familiarity with ITIL practices (incident, change, release management)


excellent troubleshooting and documentation skills


strong verbal and written communication abilities


serve as 2 nd / 3 rd line escalation point for complex incidents and technical problems


able to manage projects, suppliers, and competing priorities effectively.


Desirable skills or experience


ITIL qualification


strong initiative, dependable, and capable of working without close supervision


confident and clear communicator, both technical and non-technical audiences


experience in a 24/7 or emergency services environment


experience delivering technical training and creating documentation.


Benefits


We offer a friendly working environment and benefits including:


flexible and agile working arrangements


free, on-site gym facilities


free, on-site parking.


We also offer access to an in-house occupational health (OH) facility, including OH health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.


In addition, employees have access to:


24/7 Employee Assistance Programme


wellbeing programmes


'blue light' discounts across many retailers, through partner schemes


Sports and Welfare scheme (for a small fee), with access to discounted products and services.


Diversity


We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.


WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.


Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.



How to apply


Send your CV along with a covering letter, detailing previous experience and outlining your suitability for the role.


Questions


If you have any questions about the role, or would like an informal discussion, please contact Dom Berry on 0121 380 6512 or by email at dom.berry@wmfs.net