Job Description

Go Inspire
Leicester, United Kingdom
Information Technology
Hybrid

Company Description

GO INSPIRE

are trusted to deliver improved communications performance by some of the UK's most notable household brands in both regulated and non-regulated markets.

Our end-to-end service offering incorporates data insight and analytics, end-to-end outbound and inbound document management, creative design, commercial print, and highly personalised customer communications, across all channels.
We underpin our services with innovative technologies that allow clients to self-serve together with a passion and expertise to deliver our clients' commercial outcomes.
For any elements not directly provided in-house, we source 'best-in-market' products and services from our supply chain, including consumables, alternative formats and accessible media services.

Position

To provide and support information services for all divisions of the GI Group:to manage, maintain and support the Group's infrastructure, both on-premise and cloud-based. to be a guardian of Group's core infrastructure to support the business objectives of all divisions of the GI Group through specification,

procurement, installation, maintenance and support of IT hardware, software and communication
systemsto work with the Service Desk and business areas to resolve production issues.

Requirements

Overview of DutiesProvide technical and problem-solving support to IT staff and assist as necessary Day-to-day Management of core infrastructure. (VMware / Storage / Networking / Routers /

Switches / Azure environment, etc)Monitor live environment through internal monitoring systems keeping both hardware and

software running.Provision of support to clients both internal and external (1st, 2nd and 3rd line support as skills

and experience permit)Configuration, operation and management of backups. installation, configuration and maintenance of computer servers, workstations and peripherals Configuration, operation and management of on premise and cloud infrastructure. Configuration and maintenance of networks Configuration and management of switches, routers and in conjunctions with the security

engineer firewallsAdministration of Windows AD domains including backing up of data, maintaining user

accounts, etcConfiguration and support of back-office systems Adherence to company change control procedures Creation and maintenance of system documentation Problem management and escalation Configuration, monitoring and maintenance of anti-virus systems Evaluation of equipment, software and systems Recommendation and implementation of enhancements to core systems Assisting in process improvement to reduce the cost of quality and to increase efficiency and

client satisfactionResponding to out-of-hours calls for assistance, attending on-site if necessary Assisting the IT Service Desk Manager with staff mentoring and training.


Personal ProfileHighly motivated and driven to deliver outstanding customer service, with strong attention to

detail, proactive approach to working and a willingness to take ownershipStrong written and verbal communication skills Strong analytical and problem-solving skills Willingness to learn and develop new skills Minimum of 5 years' experience in an IT Infrastructure Engineer role
Experience of mentoring other team members Organised, with an ability to prioritise workload and remain organised whilst meeting deadlines
Excellent time management, able to schedule personal workload within a fast-paced environment Able to work both as part of a team or under own initiative
Able to take responsibility for own actions and performance
Have a positive attitude to customer problems and incidents in a high-pressured environment Experience/understanding of ITIL methodology
Proven technical experience within a helpdesk or support desk environment, supporting both hardware and software IT systems Technical background with prior experience of VMware, vSphere, Veeam, Azure Cloud, M365, Active Directory, MS operating systems, etc Working technical knowledge of common hardware, software and networking faults Understanding of IP networks traffic, firewalls, routing, hardware What to Expect We are a friendly place to work, but due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job. Scheduled work will be planned in and TOIL given, overtime is paid for call outs. We have multiple sites withing the group portfolio (Kettering, Northampton, London), cover and travel between sites should be expected. Travel within a working day is sometimes needed and may be required at short notice.

Benefits

Career progression opportunities
Employee assistance programme (EAP)
Free parking
Flexible work location